Problems with Sky Sport Now app on Apple TV (latest generation in NZ)

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Topdeck

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#318034 8-Dec-2024 22:19

1. When watching SSN on the Apple app on Apple TV using the Apple remote, we cannot fast forward at all (or Rewind), not even in 10 second bursts or continuously. We see the pause play button on the screen and double >> || << symbols (not single arrows) but nothing happens. What are we doing wrong ? is this an Apple TV issue or does SSN block FF/RW?

2. If we start watching on the Ipad then we can use the Ipad FF and RW but the moment we cast to the TV the show starts from the beginning again (I take it that when doing this we are casting via the Ipad and not using the actual Apple TV app on the Apple TV device?). Even so, we still lose the use of the FF and RW functions on the Ipad (ie we although casting from the Ipad we cannot now FF or RW). Again, what are we doing wrong?

Look forward your input. Thanks.

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#3318253 9-Dec-2024 09:04

I run SSN on Apple TV, and the on screen graphics have a >> and << buttons (from memory), and choosing either results in 30 secs either way.

I find it infuriating that they don't stick to the Apple default of 10 secs, 30 secs when rewinding something you've missed in a football game is an age.

eracode

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#3318267 9-Dec-2024 09:47

While watching SSN on ATV, click ‘down’ on the outer ring part of the circular button on the remote. You will then see transport controls for rewind, pause and fast forward, below the time elapsed/remaining bar for the show.

Click down again and the pause button will be highlighted. Click right and ‘+30s’ will be highlighted - select that to use.

Clicking left from the pause button will get you ‘-30s’.

Sometimes I just sit and think. Other times I just sit.

Topdeck

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#3318286 9-Dec-2024 11:12

Thank you for the help. I will try the circular button thingy and report back !

Regards, Topdeck

eracode

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#3318287 9-Dec-2024 11:17

IMO it's poor implementation by Sky (unless they're forced into this by Apple - I dunno). It would be much easier to use if you could just click right on the circle while watching - and get FFWD - without 3-4 button clicks first. Other streaming apps seem able to do it that way.

Sometimes I just sit and think. Other times I just sit.

Topdeck

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#3318512 9-Dec-2024 19:19

I have tried eracode’s suggestion. Can go fwd or back in 30 second bursts thank you but what about continuously ? There seems no way?

The Apple TV remote user guide says I do not need to do eracodes method to go 30 seconds ( it simply says push the right or left button (presumably on the ring). It also says that continuous FFwd is achieved by continously holding the left or right button and also says that 2x 3x 4x speed can be chosen. Not in my lounge !!

So is Sky tweaking the broadcast so we can’t use the Apple Remote properly?

Any further thoughts?

johno1234

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#3318517 9-Dec-2024 19:46

Try asking Siri to “skip forward 30 seconds” etc.
This works on some apps.

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Senecio

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#3318585 9-Dec-2024 20:57

Pressing left or right multiple times works for me to skip. If I want to move faster through the timeline I use the touch pad in the centre to scrub forward or back.

Topdeck

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#3318590 9-Dec-2024 21:32

I just loaded the sky sport now app onto my other tv, which is an LG. So watching SSN on the LG, without any connection to Apple TV. Result - I have do the same method as told by eracode. This means can only go forward in 30 s increments. Hopeless. Also must mean this is a SSN configuration and reminds me why I hate them.

Topdeck

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#3318593 9-Dec-2024 21:51

Re Senecio’s reply, are you saying you can do this watching SSN on ATV?

Also, I just watched a Netflix show on the LG TV (ie without using ATV) and can easily scroll fwd and back at will.
So it has to be SSN restricting this?

eracode

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#3318613 10-Dec-2024 06:43

Topdeck: Re Senecio’s reply, are you saying you can do this watching SSN on ATV?

Also, I just watched a Netflix show on the LG TV (ie without using ATV) and can easily scroll fwd and back at will.
So it has to be SSN restricting this?

Different apps work differently on any given platform - and the same organization's apps can work differently on different platforms.

Sometimes I just sit and think. Other times I just sit.

eracode

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#3318614 10-Dec-2024 06:50

Senecio:

Pressing left or right multiple times works for me to skip. If I want to move faster through the timeline I use the touch pad in the centre to scrub forward or back.

Are you talking about SSN on ATV? Just tried that and it sort of works but is erratic and unreliable and only gives +/- 10 secs per push. Some pushes don't register - it's annoying and frustrating.

Sometimes I just sit and think. Other times I just sit.

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Senecio

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#3318706 10-Dec-2024 09:25

eracode:

Senecio:

Pressing left or right multiple times works for me to skip. If I want to move faster through the timeline I use the touch pad in the centre to scrub forward or back.

Are you talking about SSN on ATV? Just tried that and it sort of works but is erratic and unreliable and only gives +/- 10 secs per push. Some pushes don't register - it's annoying and frustrating.

Yes, SSN on ATV. I just smash the right side of the click wheel and it skips forward. I don't know or care how much by I'm just trying to skip adds when watching a replay or catch up going 6hrs back in the guide. Yes its erratic and unreliable but it gets the job done and get me the other side of the adds.

Topdeck

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#3318707 10-Dec-2024 09:32

Thanks everyone. One thing does seem clear, there is no way to continuously FFWD / Back except in multiple pushes for 30 second bursts.

Senecio

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#3318715 10-Dec-2024 10:12

Topdeck: Thanks everyone. One thing does seem clear, there is no way to continuously FFWD / Back except in multiple pushes for 30 second bursts.

Have you tried scrubbing using the centre touch button? It works quite well.

Topdeck

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#3318727 10-Dec-2024 10:47

Hi Senecio, I do not get the technique. Could you describe exactly what you do (beginner101) please including what prelim steps I need to be at the right point to “scrub”. Would be appreciated thank you.

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