Switching off captions on new sky box

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Fog

378 posts

Ultimate Geek
+1 received by user: 30

#318476 21-Jan-2025 10:14

Suddenly, some of the TV channels are displaying captions and I am not having much success turning it off. It is switched off under "Captions" Display.

I don't want to spend the next week or so trying to get help from Sky and would appreciate any suggestions. One lot of advice I read tells me to "Press setup on remote" but my remote does not have this facility. It is very confusing.

rprosser

36 posts

Geek
+1 received by user: 9

#3334094 21-Jan-2025 12:42

Is it the new (White) skybox or an older (Black) one?

Have you tried resetting it ? (eg Unplug from the mains for 30 seconds or so.)

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#3334101 21-Jan-2025 13:12

rprosser:

Is it the new (White) skybox or an older (Black) one?

Have you tried resetting it ? (eg Unplug from the mains for 30 seconds or so.)

It is the new White box. I tried the reset but to no avail. Still getting the captions. It's not a biggy but annoying. I hope it is not something SKY has introduced without telling us.

I have had a great run with the new box so don't want to upset things.

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#3334224 21-Jan-2025 16:28

Further investigation suggests what I am getting may be "Voice Over" rather than "Captions". It doesn't help though. I can now see why there is so much frustration with SKY.

JPNZ

1715 posts

Uber Geek
+1 received by user: 840

#3334227 21-Jan-2025 16:35

I found this online?

To turn off voice over on a Sky box in New Zealand, you can use the Voice button on your remote and say "Voice Guidance off". You can also use the remote buttons to turn off Audio Description. Using the Voice button

Press and hold the Voice button on your Sky remote
Say "Voice Guidance off"

Using the remote buttons

Press the ? (question mark) button on your Sky Q remote
Press Select to toggle Audio Description off
Press Dismiss to close the menu

You can also turn off Closed Caption on a Sky box by going to Setup, then Audio & Subtitles, then Language. From there, you can select Off to disable Closed Caption.

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

Fog

378 posts

Ultimate Geek
+1 received by user: 30

#3334408 22-Jan-2025 11:20

JPNZ:

I found this online?

To turn off voice over on a Sky box in New Zealand, you can use the Voice button on your remote and say "Voice Guidance off". You can also use the remote buttons to turn off Audio Description. Using the Voice button

Press and hold the Voice button on your Sky remote
Say "Voice Guidance off"

Using the remote buttons

Press the ? (question mark) button on your Sky Q remote
Press Select to toggle Audio Description off
Press Dismiss to close the menu

You can also turn off Closed Caption on a Sky box by going to Setup, then Audio & Subtitles, then Language. From there, you can select Off to disable Closed Caption.

Thanks for your suggestions. The remote it refers to is the UK SKY remote. The other suggestions didn't work either but it was worth a try. It is very difficult to get any help from SKY. What a pity they don't have any competition.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#3334414 22-Jan-2025 11:54

Have you tried via myHub/Android settings??

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Fog

378 posts

Ultimate Geek
+1 received by user: 30

#3334426 22-Jan-2025 12:22

Spyware:

Have you tried via myHub/Android settings??

Yes.

Umut

14 posts

Geek

#3340904 10-Feb-2025 09:07

Hi, just checking in to see if you're still experiencing this issue