Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Sky, Neon, Lightbox › Cannot delete recorded program - new Sky Box
timbonz

22 posts

Geek
+1 received by user: 3


#318671 10-Feb-2025 15:39
Send private message

Cannot delete recorded program - new Sky Box 
Select delete (or delete all) on the recorded program, popup says deleted
some seconds later recorded program reappears
the recorded program has zero size 

Create new topic
Linux
12173 posts

Uber Geek
+1 received by user: 8469

Trusted
Lifetime subscriber

  #3341124 10-Feb-2025 15:58
Send private message

Have you called Sky and spoken to them?



timbonz

22 posts

Geek
+1 received by user: 3


  #3341133 10-Feb-2025 16:24
Send private message

Yes have sent details but no response as yet

Umut
14 posts

Geek


  #3341396 11-Feb-2025 10:41
Send private message

Hi, do you still have this issue?



timbonz

22 posts

Geek
+1 received by user: 3


  #3341412 11-Feb-2025 11:37
Send private message

Yes I still have the problem. The program was recorded about 2 months ago. shows "recording failed" status (0 length) and always reappears a few seconds after its deleted

Umut
14 posts

Geek


  #3341787 12-Feb-2025 09:55
Send private message

Can you try to do a restart maybe? it's best to unplug the power cable for 10-15 sec and reboot the box. See if that fix the problem

Spyware
3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

  #3341844 12-Feb-2025 10:22
Send private message

Note: You can restart white box by holding power button for 5 secs.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

 
 
 
 

Shop on-line at New World now for your groceries (affiliate link).
timbonz

22 posts

Geek
+1 received by user: 3


  #3341845 12-Feb-2025 10:25
Send private message

I have rebooted (unpluged the power cable for 10-15 secs) the sky box several times (the hdmi audio delay seems to drift out of sync if the sky box isn't rebooted every week or so).
I had a response from Sky support suggesting 
"To ensure your issues will be fixed, kindly perform a soft reset on your new Sky Box. Just hold down the front panel power button for 3 seconds; it will reset the new Sky Box (you will hear a squeak noise as the HDD spins down)."
Not sure if sky's soft reset (power button) is same as pulling plug!
I have tried both (and also the android settings restart option) to no effect. 

Spyware
3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

  #3341850 12-Feb-2025 10:44
Send private message

You've now exhausted the limits of Sky's CSRs training.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Apsattv
2452 posts

Uber Geek
+1 received by user: 724


  #3341948 12-Feb-2025 13:02
Send private message

Corrupt hard drive.

 

 

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright