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187 posts

Master Geek
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Topic # 32052 9-Apr-2009 17:41
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I has Sky installed about 6 years ago. An extra telephone jack was created for the sky box as per usual. It was working fine until I put a telephone through the same jack and since then I can no longer do things like online ordering of Sky Box Office.

Any ideas??

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2733 posts

Uber Geek
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  Reply # 206224 9-Apr-2009 17:46
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sky may have disconnected it because it was no longer in use , i did the same thing as you i used mine for other things and was told by sky since i was no longer using it they had  turned it off.




Common sense is not as common as you think.


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  Reply # 206230 9-Apr-2009 18:16
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Did you rewire an extension from the jack or just use a double adapter for Sky + phone?


 
 
 
 




187 posts

Master Geek
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  Reply # 206241 9-Apr-2009 20:14
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No,  I just unplugged the sky box and plugged in the phone. Only did it for a few days but then didn't work after

194 posts

Master Geek

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  Reply # 206277 10-Apr-2009 00:20
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Telephone jack for sky's only used when ordering pay per view isn't it ?


At least that's how it was when i was selling included sky packages with xtra broadband when i was working for telecom.


Only used for pay ver view movies and one other thing .....




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593 posts

Ultimate Geek
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  Reply # 206304 10-Apr-2009 09:15
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It is just a normal phone jack usually T'ed off from the telephone wire somewhere.
Try another phone first, if that doesn't work unscrew it as a wire has possibly come off.

The telephone jack is also used to 'phone home' to upload data. I don't think Sky admit this though.
One of the technicians at my work found out when we were tracking calls made from a campus house. For some reason it kept calling this number at regular times.



187 posts

Master Geek
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  Reply # 206481 11-Apr-2009 17:48
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Well, thats the other thing, it wont have updated for at least a few years

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Ultimate Geek
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  Reply # 206482 11-Apr-2009 17:52
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Not talking about updates. They come via sat. It is more likely uploading viewing data.
Did you give what I said a go?

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Master Geek

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  Reply # 206494 11-Apr-2009 20:02
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The telephone jack is also used to 'phone home' to upload data. I don't think Sky admit this though.
One of the technicians at my work found out when we were tracking calls made from a campus house. For some reason it kept calling this number at regular times.


Wait is this a local number ? Is it a toll call ?

Never had anyone ring up to complain about this sort of thing when i was working @ Telecom ...Is it a new thing ?




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  Reply # 206502 11-Apr-2009 20:48
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honem: Wait is this a local number ? Is it a toll call ?

Never had anyone ring up to complain about this sort of thing when i was working @ Telecom ...Is it a new thing ?

It is an 0800 number.  It shows up on the call logs of my VFX service.  People with a standard Telecom line would be unaware that this was happening.

Outgoing calls are usually made in the wee small hours of the morning, around 3am IIRC.  Our MySky unit has been doing this once or twice per month ever since we got it installed.

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