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Forums › Sky, Neon › SKY outage?


8 posts

Wannabe Geek


Topic # 33052 28-Apr-2009 18:50
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My SKY Digital decoder does not to get any signal from the sattailte
I have tried to call but as other post have stated that there is no one home
i have tried the technique of unpluging the decoder of power  for 30minutes but that didnt work

Is there anyone else who isnt reciving signal on there SKY Digital decoder

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  Reply # 210305 28-Apr-2009 19:20
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just got in from work and the decoder was acting up.. i couldnt change channels, the numbers showed on the screen but the channel stayed the same... unplugged it for 2 minutes.. and it was golden again.

not sure whether my issue was caused as a result of an outage.




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Ultimate Geek


  Reply # 210310 28-Apr-2009 19:34
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Damager: just got in from work and the decoder was acting up.. i couldnt change channels, the numbers showed on the screen but the channel stayed the same... unplugged it for 2 minutes.. and it was golden again.


Same issue here this morning, power cord out of back of decoder for 5 mins fixed it.




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Master Geek
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  Reply # 210317 28-Apr-2009 19:54
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JimmyLizar:
Damager: just got in from work and the decoder was acting up.. i couldnt change channels, the numbers showed on the screen but the channel stayed the same... unplugged it for 2 minutes.. and it was golden again.


Same issue here this morning, power cord out of back of decoder for 5 mins fixed it.


Add me to the list, but like others, everything went fine when I unplugged the decoder and plugged it back in again. That was this morning as well.

I noticed they have a disclaimer on their website about technical problems, figures they must have had lotsa calls about it today.

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Master Geek


  Reply # 210329 28-Apr-2009 20:48
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ninjabrood: My SKY Digital decoder does not to get any signal from the sattailte
I have tried to call but as other post have stated that there is no one home
i have tried the technique of unpluging the decoder of power? for 30minutes but that didnt work

Is there anyone else who isnt reciving signal on there SKY Digital decoder




you dont need to turn off the decoder to reset..behid the flip cover where the card inserts is a reset button...with everything on.push that reset button and hold till tv screen fades to nothing..turn off decoder then restart and after a few minutes it will reload

and all is sweet


this only works on mysky standard decoders are unplug and replug



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Wannabe Geek


  Reply # 210363 28-Apr-2009 21:44
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finally i got in contact with sky and they said they upgraded there network and apparently the upgraded network isnt connecting to my decoder

so there sending a guy round on Thursday to get this all fixed up

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  Reply # 210371 28-Apr-2009 22:18
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Same problem here, just been troubleshooting over the phone with my old man, geekzone is on the ball as usual!

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  Reply # 210375 28-Apr-2009 22:21
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Same. Didn't have to wait for 5 mins, though. Simple power cable unplug/replug did it.

Software update gone wrong?




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  Reply # 210499 29-Apr-2009 12:32
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They had a major update of the service ids yesterday across several transponders. This is to allow the addition of TVNZ's freeview services.

It appears this was sufficient to confuse a lot of their older STBs.

Anyone with a MySky or MySkyHDi have an issue?




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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Master Geek


  Reply # 210675 29-Apr-2009 20:55
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openmedia: They had a major update of the service ids yesterday across several transponders. This is to allow the addition of TVNZ's freeview services.



It appears this was sufficient to confuse a lot of their older STBs.



Anyone with a MySky or MySkyHDi have an issue?


When will we see 1 and 2 in HD now?

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Ultimate Geek
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  Reply # 210687 29-Apr-2009 21:19
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70mm:
openmedia: They had a major update of the service ids yesterday across several transponders. This is to allow the addition of TVNZ's freeview services.



It appears this was sufficient to confuse a lot of their older STBs.



Anyone with a MySky or MySkyHDi have an issue?


When will we see 1 and 2 in HD now?


Wikipedia says that:

Future Channels:




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  Reply # 210720 29-Apr-2009 21:58
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openmedia: Anyone with a MySky or MySkyHDi have an issue?


Yup, my HDi froze while recording house and the recording failed.

The glitch made Stuff: http://www.stuff.co.nz/technology/2372100/Sky-TV-upgrade-causes-problems

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  Reply # 210738 29-Apr-2009 23:29
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Yatey:
70mm:
openmedia: They had a major update of the service ids yesterday across several transponders. This is to allow the addition of TVNZ's freeview services.



It appears this was sufficient to confuse a lot of their older STBs.



Anyone with a MySky or MySkyHDi have an issue?


When will we see 1 and 2 in HD now?


Wikipedia says that:


Future Channels:








Sky haven't allocated these channels yet and probably won't until 7-10 days before launch. At the moment their HD configuration allows for 6 channels, 5 of which are in use, and it will be interesting to see how they can re-configure this for 7 or 8 channels with a major drop in video quality.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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Geek


  Reply # 210885 30-Apr-2009 13:15
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Just a pass through from TVNZ so not a issue as i understand. Total bandwidth across the transponder will have to be tweaked though.

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  Reply # 210898 30-Apr-2009 14:02
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Is Sky using the same codecs as Freeview?

Also cant see how it would be passed through when freeview dont send there HD signal via sat - surely Sky will have to rebroadcast????




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  Reply # 211098 1-May-2009 00:16
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geekiegeek: Is Sky using the same codecs as Freeview?



Also cant see how it would be passed through when freeview dont send there HD signal via sat - surely Sky will have to rebroadcast????


Yes they will rebroadcast but they do not need to store the programing to make the timezones match




Hmmmm

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