Poor Myskyhdi Experience

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madaz

18 posts

Geek

#33682 9-May-2009 17:20

Ok after waiting a week for the install at 3pm Fri we sat down to enjoy it later that evening. Having not subscribed to movies or sports I was surprised to find only one channel was in high def. TV 3!
To make matters worse it kept freezing every half hour or so needing a reboot to get it going again.
Thank-fully tech support replaced the secondhand unit Sat morning. We came home Sat afternoon to find the replacement unit is also faulty.
Suggestions from support have not been able to revive it. They have no call out teckkie so we are now without tv for the rest of the weekend :-(

Dingbatt

6734 posts

Uber Geek

Lifetime subscriber

#213700 9-May-2009 17:40

How hot is it getting?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

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clevedon

1059 posts

Uber Geek

#213725 9-May-2009 19:29

madaz:

Ok after waiting a week for the install at 3pm Fri we sat down to enjoy it later that evening. Having not subscribed to movies or sports I was surprised to find only one channel was in high def. TV 3!

I would of thought, going to the expense and step up of getting MySky HDi you would of at least done some research and known what you were paying for. Complaining of only getting TV3 in HD sounds like you haven't done your homework. Why bother, you might as well got Freeview. Pay the measly extra $10 HD ticket and get the whole deal with Sports and Movies in HD as well with Sky.

madaz

18 posts

Geek

#213739 9-May-2009 20:34

clevedon:
madaz:

Ok after waiting a week for the install at 3pm Fri we sat down to enjoy it later that evening. Having not subscribed to movies or sports I was surprised to find only one channel was in high def. TV 3!

I would of thought, going to the expense and step up of getting MySky HDi you would of at least done some research and known what you were paying for. Complaining of only getting TV3 in HD sounds like you haven't done your homework. Why bother, you might as well got Freeview. Pay the measly extra $10 HD ticket and get the whole deal with Sports and Movies in HD as well with Sky.

You misunderstood! I never complained about only getting TV3 in HD!
HD was not the reason for getting myskyhdi and the cost was no factor to consider. My complaint is having to wait untill Monday because tech support is not available over the weekend.

madaz

18 posts

Geek

#213740 9-May-2009 20:37

Dingbatt: How hot is it getting?

it doesnt run long enough to get hot, if left unplugged for 15 minutes then powered up again it works...for 4 mins then it dies again.

clevedon

1059 posts

Uber Geek

#213745 9-May-2009 20:48

Sorry, and definetly not trying to tell you what you should do, but if not wanting to get HD with Sky, why not just get MySky1, it's got mega HDD capacity in the PVR and all the features of HDi without the HD. Secondly, if cost was not a factor, go hard and get both - we did.

ascroft

387 posts

Ultimate Geek

#213746 9-May-2009 20:56

I think he just wants what he has working - the fault is the issue - not trying to solve a problem he hasnt got outside of that.

common sense is not very common

clevedon

1059 posts

Uber Geek

#213748 9-May-2009 21:17

ascroft: I think he just wants what he has working - the fault is the issue - not trying to solve a problem he hasnt got outside of that.

Yeah, but as he said - it aint going to happen before Monday. Just suggesting some options to mull over till then.

trig42

5791 posts

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ID Verified

#213799 10-May-2009 08:38

Off topic, but I have MySkyHDi and don't subscribe to Movies and Sports. I wouldn't be without it. I like that I can record two channels while watching another (being able to record both movies on 2 and 3, while watching something else is very handy). I don't know if MySky1 has 3 tuners? Also, the reason we didn't go Freeview is quite simply the lack of Channels. No Box, No Prime, No discovery, food or living. We do have multiroom, so have the HD ticket - great for OnDemand or Box office, but other than TV3 don't see any HD. Looking forward to TV1 and 2 going HD in June.

As for the OP, what a let down, all that time waiting for MySky and it doesn't work. You say they installed a second hand unit? Demand a new one next time.

madaz

18 posts

Geek

#213802 10-May-2009 09:05

trig42: . You say they installed a second hand unit? Demand a new one next time.

1st decoder was second hand but at least it would reset.
This second decoder was new out of the box yesterday.

clevedon

1059 posts

Uber Geek

#213809 10-May-2009 09:47

I'd make sure you thrash the new one when the tech is there, like recording two channels and watching a third, live pause etc and try and recreate the problems you had before you let him out the door, push for a credit as well, Sky's pretty good like that.

madaz

18 posts

Geek

#213814 10-May-2009 10:19

unfortunately I wont be at home when the tech gets here but I'll suggest to my wife to push for a credit. She wont decline a bit of spending money for mothers day.

Cheers

tkr001

416 posts

Ultimate Geek

#213904 10-May-2009 19:42

No point trying to get a credit from the tech, its nothing to do with him. Unfortunately you will have to persue it on the phone.

I feel your pain. I have had many issues and been without TV for a week at a time more than once.

madaz

18 posts

Geek

#213907 10-May-2009 20:07

I dont watch tv, my wife does, so do you really feel my pain? :-)