Moved to a new address. MYSKY HDi not working

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asoons

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#34441 25-May-2009 10:07

Hi there

Over the weekend I have moved to a new house a few minutes drive from my old place. The new house has an existing dish but upon connecting the HDi box i am getting no reception at all. Our old house had what i as told to be a very old sky dish. Do I need to adjust the dish settings due to my new house having a newer dish? Is it simply a case of getting new swttings from SKY themselves? Hope this makes some sense!

Can someone help?

cyril7

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#217600 25-May-2009 10:20

Hi, welcome to GZ, the most likely issue is the LNB frequency does not match your new dishs LNB, the new one is most likely the old 11300MHz LNB assuming when Sky installed the HDi at your last home they would have updated the LNB to a 10750.

To access the appropriate menu press setup on the remote, then 4 for system settings, then press 0759 and select and you should be in the LNB setup menu. What do you see, if its set for 10750 then change the settings for 11300 or vice versa.

If the above process concerns you then dont do it, call sky and get your new dishs LNB updated.

Cyril

sbiddle

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#217603 25-May-2009 10:21

I'd ring Sky and get a technician out. Depending on how old the dish is it's potentially not a dual LNB unit and will need upgrading to fully support HDi for the future.

cyril7

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#217605 25-May-2009 10:30

Steve while I kinda agree that still wont help, as the Hdi will need dual feeds to work correctly on dual orbit locations as the current dual throat units are simply single output, useless for a 4tuner HDi. Currently and even once D3 is launched a 11300 LNB is a usefull as the current 10750's.

Basically till dual or quad output LNBs arrive the HDi as a fully functioning unit is only good for D1, so regardless every HDi subscriber in the country still requires a LNB upgrade to use D3.

Cyril

asoons

2 posts

Wannabe Geek

#217607 25-May-2009 10:45

cyril7: Hi, welcome to GZ, the most likely issue is the LNB frequency does not match your new dishs LNB, the new one is most likely the old 11300MHz LNB assuming when Sky installed the HDi at your last home they would have updated the LNB to a 10750.

To access the appropriate menu press setup on the remote, then 4 for system settings, then press 0759 and select and you should be in the LNB setup menu. What do you see, if its set for 10750 then change the settings for 11300 or vice versa.

If the above process concerns you then dont do it, call sky and get your new dishs LNB updated.

Cyril

Thanks very much for your quick reply Cyril.

I suspected it was a LNB issue but was unable to find the settings in the setup menu. Your answer is a great help! I will adjust those settings tonight and see if that sorts it.

Greatly appriated mate!

nitrotech

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#217632 25-May-2009 12:34

Sounds like your LNB freq, however if that doesn't work look to see if you have a splitter somewhere - eg sky in multiple rooms.

Some splitters only power the LNB from one port - the port will be labeled as the power port and you can simply change the wires over or replace with a power pass all ports splitter.

Just another thought.