Disconnecting from Sky - need to give 1 month notice???

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attilathegorilla

213 posts

Master Geek

#36064 18-Jun-2009 21:18

Hey guys, I`m getting ready to leave the country and asked from my Sky subscription to get disconnected. Yesterday I got a call from someone who spoke more like a sales rep, rather than a customer service rep. Anyway, I was quite in the middle of a project so maybe didn`t quite make sense of what she said, but the way I understand it is that from the day I first ask to get disconnected, I still need to pay another month`s fee. Sounds like a month`s notice.

I never knew about this, otherwise I would have asked them earlier. I`ve done many disconnections, from similar services, and never heard of having to give notice. I`ve been a subscriber for 4 years, so it can`t be an early disconnection fee either.

Did I misinterpret what she said or is this the way things work?

If honest work and justice are not enough - we'll get a lawyer.

Zippity

683 posts

Ultimate Geek
+1 received by user: 132

#226452 18-Jun-2009 21:31

You thought that you could get out of the contract for nix?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#226453 18-Jun-2009 21:33

You will need to check SKYs T&C on their website

John

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#226454 18-Jun-2009 21:35

From the Sky T&Cs

4.

TERM
Subject to earlier termination under clause 13 or as permitted by any mandatory provision of law, this contract will continue until terminated by either party giving 28 days? notice to the other provided that any notice given by you will not take effect prior to the expiry of the minimum term that applies under this contract (as stated on the face of this contract or otherwise agreed with SKY). Such minimum term will run from the date that the Selected Service can first be received by you.

attilathegorilla

213 posts

Master Geek

#226495 18-Jun-2009 23:15

Oh right, thanks. Bummer, what a bunch of low-lives.

If honest work and justice are not enough - we'll get a lawyer.

Bung

6734 posts

Uber Geek
+1 received by user: 2928

Subscriber

#226503 18-Jun-2009 23:36

maybe you could try downgrading to the "Free to air + pay per view" $18.29 per month package at the same time as giving notice.

attilathegorilla

213 posts

Master Geek

#226506 18-Jun-2009 23:42

wooow that`s smart, but I may be too late, will try it tomorrow, hope they`ll do it. Thanks for the great advice!

If honest work and justice are not enough - we'll get a lawyer.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

penfald

94 posts

Master Geek
+1 received by user: 1

#227218 21-Jun-2009 22:34

I got caught by the same clause and downgraded to the cheapest option. The worst part was playing phone tag for a few days with the sales person who YOU have to convince you dont want the service. It wasnt even my SKY I was doing it for a family member.

I cant remember for sure but I think once I took the decoder in the stopped charging. BTW dont forget the remote otherwise you will end up paying for that also.