I've noticed the last week or so, roughly once a day when using the remote and pressing any button the decoder turns itself off? Weird just a bug or glitch Im assuming?
Our MySky HDi also occasionally turns off, or exits out of recorded video playback when a button is pushed. A few times it's crashed, but usually it just turns straight back on.
turb: I had problems a little while back where I pressed one button on the remote but something else happened.
It was caused by a nearby CFL upsetting the IR signal.
If you call Sky they'll send you a little round sticker that you put over the sensor on the decoder. That fixed mine: no problems since.
I called sky and spoke to 2 CSR's and the CSR supervisor. No one knew anything about the stickers. They offered to change the decoder, But I don't want to lose all my recordings.
That's really wierd - I guess it all depends what dept you talk to.
They may have an algorhithm that they use for technical queries - you may just have to ask the ask the right question at the beginning!
I started by talling them there was a problem with my remote and I wanted a new one, then they asked about CFLs and suggested the sticker.
In a previous Geekzone thread I remember someone mentioned using a bit of black insulating tape for this problem. I didn't make the connection as I'd forgotten the two directly over the TV!
I can't imagine how black insulating tape lets anything through but there you go...
The pukka sticker from Sky is round about the size of a 20c and has a slightly mirrored surface.
Hope you get it fixed: Let us know how you get on.
Why do I wake up so stupidly early at the wekends?
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