intermittent Mysky HDi fault

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Wills1

710 posts

Ultimate Geek

#39838 20-Aug-2009 10:44

I've noticed the last week or so, roughly once a day when using the remote and pressing any button the decoder turns itself off? Weird just a bug or glitch Im assuming?

turb

881 posts

Ultimate Geek

#251971 31-Aug-2009 15:32

I had problems a little while back where I pressed one button on the remote but something else happened.

It was caused by a nearby CFL upsetting the IR signal.

If you call Sky they'll send you a little round sticker that you put over the sensor on the decoder. That fixed mine: no problems since.

Interests: HTPC, Web App authoring.

underload

13 posts

Geek

#254233 9-Sep-2009 00:17

This kind of thing happened to us, decoder was replaced today but it still does it, may have to investigate this sticker thing.

michaelt

425 posts

Ultimate Geek

#254254 9-Sep-2009 07:14

Our MySky HDi also occasionally turns off, or exits out of recorded video playback when a button is pushed. A few times it's crashed, but usually it just turns straight back on.

Zippity

683 posts

Ultimate Geek

#254280 9-Sep-2009 09:50

No problems at my end :)

Wills1

710 posts

Ultimate Geek

#254297 9-Sep-2009 10:57

Happened again for me last night.

Pressed the i button a few times, and it kept turning the mute on and off

turb

881 posts

Ultimate Geek

#254299 9-Sep-2009 11:10

Yeah the mute was the most commonly affected function for me. Totally cured by the wee sticker.

Interests: HTPC, Web App authoring.

Wills1

710 posts

Ultimate Geek

#255210 12-Sep-2009 16:23

turb: I had problems a little while back where I pressed one button on the remote but something else happened.

It was caused by a nearby CFL upsetting the IR signal.

If you call Sky they'll send you a little round sticker that you put over the sensor on the decoder. That fixed mine: no problems since.

I called sky and spoke to 2 CSR's and the CSR supervisor. No one knew anything about the stickers.
They offered to change the decoder, But I don't want to lose all my recordings.

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Wills1

710 posts

Ultimate Geek

#255211 12-Sep-2009 16:24

Is it just a plain clear sticker?

I might try a small strip of tape or something like that

turb

881 posts

Ultimate Geek

#255292 13-Sep-2009 06:33

That's really wierd - I guess it all depends what dept you talk to.

They may have an algorhithm that they use for technical queries - you may just have to ask the ask the right question at the beginning!

I started by talling them there was a problem with my remote and I wanted a new one, then they asked about CFLs and suggested the sticker.

In a previous Geekzone thread I remember someone mentioned using a bit of black insulating tape for this problem. I didn't make the connection as I'd forgotten the two directly over the TV!

I can't imagine how black insulating tape lets anything through but there you go...

The pukka sticker from Sky is round about the size of a 20c and has a slightly mirrored surface.

Hope you get it fixed: Let us know how you get on.

Why do I wake up so stupidly early at the wekends?

Interests: HTPC, Web App authoring.

Wills1

710 posts

Ultimate Geek

#256247 16-Sep-2009 18:48

Got a sticker sent from sky in the mail today.

I finally found someone who knew what they were talking about on the phone!

All good so far

underload

13 posts

Geek

#256340 17-Sep-2009 00:47

Like the sound of this miracle sticker