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710 posts

Ultimate Geek
+1 received by user: 17


# 39838 20-Aug-2009 10:44
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I've noticed the last week or so, roughly once a day when using the remote and pressing any button the decoder turns itself off? Weird just a bug or glitch Im assuming?

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786 posts

Ultimate Geek
+1 received by user: 118


  # 251971 31-Aug-2009 15:32
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I had problems a little while back where I pressed one button on the remote but something else happened.

It was caused by a nearby CFL upsetting the IR signal.

If you call Sky they'll send you a little round sticker that you put over the sensor on the decoder. That fixed mine: no problems since.




Interests: HTPC, Web App authoring. 


13 posts

Geek


  # 254233 9-Sep-2009 00:17
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This kind of thing happened to us, decoder was replaced today but it still does it, may have to investigate this sticker thing.

 
 
 
 


425 posts

Ultimate Geek
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  # 254254 9-Sep-2009 07:14
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Our MySky HDi also occasionally turns off, or exits out of recorded video playback when a button is pushed. A few times it's crashed, but usually it just turns straight back on.

677 posts

Ultimate Geek
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  # 254280 9-Sep-2009 09:50
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No problems at my end :)



710 posts

Ultimate Geek
+1 received by user: 17


  # 254297 9-Sep-2009 10:57
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Happened again for me last night.

Pressed the i button a few times, and it kept turning the mute on and off

786 posts

Ultimate Geek
+1 received by user: 118


  # 254299 9-Sep-2009 11:10
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Yeah the mute was the most commonly affected function for me. Totally cured by the wee sticker.




Interests: HTPC, Web App authoring. 




710 posts

Ultimate Geek
+1 received by user: 17


  # 255210 12-Sep-2009 16:23
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turb: I had problems a little while back where I pressed one button on the remote but something else happened.

It was caused by a nearby CFL upsetting the IR signal.

If you call Sky they'll send you a little round sticker that you put over the sensor on the decoder. That fixed mine: no problems since.



I called sky and spoke to 2 CSR's and the CSR supervisor. No one knew anything about the stickers.
They offered to change the decoder, But I don't want to lose all my recordings.

 
 
 
 




710 posts

Ultimate Geek
+1 received by user: 17


  # 255211 12-Sep-2009 16:24
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Is it just a plain clear sticker?

I might try a small strip of tape or something like that

786 posts

Ultimate Geek
+1 received by user: 118


  # 255292 13-Sep-2009 06:33
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That's really wierd - I guess it all depends what dept you talk to.


They may have an algorhithm that they use for technical queries - you may just have to ask the ask the right question at the beginning!


I started by talling them there was a problem with my remote and I wanted a new one, then they asked about CFLs and suggested the sticker.



In a previous Geekzone thread I remember someone mentioned using a bit of black insulating tape for this problem. I didn't make the connection as I'd forgotten the two directly over the TV!


I can't imagine how black insulating tape lets anything through but there you go...


The pukka sticker from Sky is round about the size of a 20c and has a slightly mirrored surface.


Hope you get it fixed: Let us know how you get on.


Why do I wake up so stupidly early at the wekends?





Interests: HTPC, Web App authoring. 




710 posts

Ultimate Geek
+1 received by user: 17


  # 256247 16-Sep-2009 18:48
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Got a sticker sent from sky in the mail today.

I finally found someone who knew what they were talking about on the phone!

All good so far

13 posts

Geek


  # 256340 17-Sep-2009 00:47
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Like the sound of this miracle sticker

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