My friend pays for her parent's sky account, her parents are very very elderly - in fact her dad has regular respite care and can't remember his own phone number or address let alone a Sky pin number - yet my friend discovers porn videos have been ordered on her parents SKY account. Her mother and father are together 24/7 as her mother is her father's fulltime caregiver and they live in a very small house. Her parents are very upset because they have not ordered $200 of porn on SKY. My friend tried to talk to Sky about this and a block was put on the sites but still someone has managed to access the sites, and Sky refuse to consider the fact that my mature female friend and her very elderly parents would never in a millionaire years one want to or two be able to order porn & will not consider investigating or credit the charges. There is no way her very elderly parents are tech enough minded to know how to get around blocks. Can anyone offer any ideas on whether it is possible to hack someone else's Sky account, or any other theories how this could happen. No one else has had access to the house during the time the porn was ordered and viewed - though now these sweet old people are concerned someone is entering their home without their knowledge.
You should be able to get dates and times that it was ordered I would have thought.
Remove the phone cable from the decoder then the only way to get PPV would be to call sky and request it In which case sky would need to verify the account if its an operator I think you can still order using a pin over the PH not using an operator so change the pin aswell.
As far as I know you can't hack NDS cards (sky cards) so if somebody was watching PPV/Porn they would have to be using your parents decoder, Perhaps check the card in their decoder is the correct one (maybe ask sky what card S/N is attached to their account)
Thank you for your useful advice. My friend has details of the transactions and there is a pattern basically it is always in the afternoon to late night and has happened 20 times in a week. She is going to do as you suggested and check the cards serial number against their account.
Is the decoder visible from outside? Could someone be playing a prank using a remote control through a window? Or even more bizarrely, could it be picking up a remote from a neighbour, unintentionally duplicating them ordering PPV?
Doesn't it give you access for, like, 6 hours? (Last I ordered an adult channel - about 5 years ago, it gave me access for about 6 hours). Considering that during the week (mon to friday) there are only 120 hours, then either someone is ordering ALL the adult channels or something has gone wrong.
I'd definitely check that the card they have in their decoder is the one Sky think they have. And pull the phone cable.
Arkham's Razor. Sorry but i strongly believe the explanation is much simpler. someone from within the house has been watching them. Don't you reckon? Get a personnel diary and you'll find out who it possibly is.
it's not just batman, it's during troubleshooting most things in life. example 2007: "water heater broken", every electrician said nothing wrong, this and that, etc, found out i was always showering at 10am and dishwasher put on daily at 9am!