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Wannabe Geek


Topic # 59775 12-Apr-2010 14:43
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My friend pays for her parent's sky account, her parents are very very elderly - in fact her dad has regular respite care and can't remember his own phone number or address let alone a Sky pin number - yet my friend discovers porn videos have been ordered on her parents SKY account.  Her mother and father are together 24/7 as her mother is her father's fulltime caregiver and they live in a very small house.  Her parents are very upset because they have not ordered $200 of porn on SKY.  My friend tried to talk to Sky about this and a block was put on the sites but still someone has managed to access the sites, and Sky refuse to consider the fact that my mature female friend and her very elderly parents would never in a millionaire years one want to or two be able to order porn & will not consider investigating or credit the charges.  There is no way her very elderly parents are tech enough minded to know how to get around blocks.  Can anyone offer any ideas on whether it is possible to hack someone else's Sky account, or any other theories how this could happen.  No one else has had access to the house during the time the porn was ordered and viewed - though now these sweet old people are concerned someone is entering their home without their knowledge. 

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  Reply # 317370 12-Apr-2010 15:14
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Have you asked sky, or does your bill show, when the movies were ordered?
Is there a pattern there?

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Master Geek
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  Reply # 317396 12-Apr-2010 16:01
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You should be able to get dates and times that it was ordered I would have thought.

Remove the phone cable from the decoder then the only way to get PPV would be to call sky and request it In which case sky would need to verify the account if its an operator I think you can still order using a pin over the PH not using an operator so change the pin aswell.

As far as I know you can't hack NDS cards (sky cards) so if somebody was watching PPV/Porn they would have to be using your parents decoder, Perhaps check the card in their decoder is the correct one (maybe ask sky what card S/N is attached to their account)



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Wannabe Geek


  Reply # 317653 13-Apr-2010 09:56
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Thank you for your useful advice. My friend has details of the transactions and there is a pattern basically it is always in the afternoon to late night and has happened 20 times in a week. She is going to do as you suggested and check the cards serial number against their account.

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Master Geek
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  Reply # 318027 13-Apr-2010 20:25
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This is a serious and disturbing situation which I am sure a lot of us here will be following with keen interest.  Can you please keep us informed of developments and the outcome.  Thanks.

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  Reply # 318073 13-Apr-2010 21:29
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I second pulling out the phone cable - a perfect way to block PPV requests (assuming no other PPV events are required).

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  Reply # 318092 13-Apr-2010 21:45
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Is the decoder visible from outside? Could someone be playing a prank using a remote control through a window? Or even more bizarrely, could it be picking up a remote from a neighbour, unintentionally duplicating them ordering PPV?

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Master Geek
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  Reply # 318270 14-Apr-2010 11:13
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If it happened to me and I was met with such indifference from Sky I would take them to the Disputes Tribunal. Read more here:

http://www.consumer.org.nz/reports/disputes-tribunals/how-they-work

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  Reply # 318310 14-Apr-2010 12:00
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The Disputes Tribunal may be an option but right now the OP probably does not have a single piece of hard evidence to suggest that anybody else has exploited the system or incurred the costs.

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  Reply # 321340 21-Apr-2010 15:11
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20 times in a week??

Doesn't it give you access for, like, 6 hours? (Last I ordered an adult channel - about 5 years ago, it gave me access for about 6 hours). Considering that during the week (mon to friday) there are only 120 hours, then either someone is ordering ALL the adult channels or something has gone wrong.

I'd definitely check that the card they have in their decoder is the one Sky think they have. And pull the phone cable.

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  Reply # 321342 21-Apr-2010 15:15
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Arkham's Razor. Sorry but i strongly believe the explanation is much simpler. someone from within the house has been watching them. Don't you reckon? Get a personnel diary and you'll find out who it possibly is.

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  Reply # 321346 21-Apr-2010 15:25
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I wonder if it is the respite carer ?




My thoughts are no longer my own and is probably representative of our media-controlled government


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  Reply # 321373 21-Apr-2010 16:46
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joker97: Arkham's Razor

Have you been reading too much Batman? Wink Still, I agree, the simplest answer is usually the correct answer.

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  Reply # 322844 25-Apr-2010 23:21
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it's not just batman, it's during troubleshooting most things in life. example 2007: "water heater broken", every electrician said nothing wrong, this and that, etc, found out i was always showering at 10am and dishwasher put on daily at 9am!

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  Reply # 323002 26-Apr-2010 13:11
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My comment was about Arkham vs Occam, but don't worry :)

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