I phoned SKY who explained that the weather is beyond their control and that signal loss can happen during bad weather.
I thought that the satellite dishes had been improved, particularly when you get MySkyHDi installed, so I was a bit disappointed that the signal was lost for as long as 10 minutes.
Is it still quite common and acceptable that signal is lost during bad weather? Could the satellite dish be slightly out of alignment? Have many other users experienced rain fade lately?
Thanks for your advice.