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102 posts

Master Geek
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Topic # 65865 7-Aug-2010 19:52
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Has anyone else had trouble accessing the upgrade channel?  My mysky says phone line is connected and i can order box office no problem, but cannot access upgrade channel, says that line is busy or no dial tone..not a biggy but if its supposed to work it should work!

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98 posts

Master Geek
+1 received by user: 11


  Reply # 364836 7-Aug-2010 21:36
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Have you shifted to a different phone number since you first installed Sky?  In other words, you need to make sure Sky have your current telephone number.  I recall shifting myself once and just plugging the Sky box into an existing dish and phone jack without notifying Sky but I couldn't order a movie until they registered my new number.

9 posts

Wannabe Geek


  Reply # 372569 25-Aug-2010 11:57
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Hi There

Since having myskyHdi installed 2 weeks ago been having the same problem with the upgrade channel 029 as it connected up ok but does not come up with the averable upgrades.

Called sky got me to reset box and every thing but not sure why I getting that message.

Comes up with the following messaage
__________________________________________________________________________
Error
There has been a error. Please try again later.
Communication error (http:-5)

We apologise for the inconvenience. If the problem persits please contact
your service provider.
_________________________________________________________________________
The Modem works ok as able to use skybet and PVV events.

This only happens on mysky box as my other standard decoder upgrade channel works ok on that box.

Thanks

Martin


706 posts

Ultimate Geek
+1 received by user: 17


  Reply # 389239 7-Oct-2010 15:45
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martyjg67: Hi There

Since having myskyHdi installed 2 weeks ago been having the same problem with the upgrade channel 029 as it connected up ok but does not come up with the averable upgrades.

Called sky got me to reset box and every thing but not sure why I getting that message.

Comes up with the following messaage
__________________________________________________________________________
Error
There has been a error. Please try again later.
Communication error (http:-5)

We apologise for the inconvenience. If the problem persits please contact
your service provider.
_________________________________________________________________________
The Modem works ok as able to use skybet and PVV events.

This only happens on mysky box as my other standard decoder upgrade channel works ok on that box.

Thanks

Martin



I also get the same error. Does the upgrade channel work for anyone else?

Baby Get Shaky!
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Uber Geek
+1 received by user: 385

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  Reply # 389395 8-Oct-2010 00:48
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I've been able to use it in the past but am now getting an error as well.

706 posts

Ultimate Geek
+1 received by user: 17


  Reply # 389528 8-Oct-2010 12:31
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kingjj: I've been able to use it in the past but am now getting an error as well.


What exactly does it allow you to upgrade? Like adding sports or movie packages?

Baby Get Shaky!
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Uber Geek
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  Reply # 389653 8-Oct-2010 17:52
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Wills1:
kingjj: I've been able to use it in the past but am now getting an error as well.


What exactly does it allow you to upgrade? Like adding sports or movie packages?


Spot on, you can add channels to your account but funnyily enough you can't remove any ;-)

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