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linw

2849 posts

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#68843 29-Sep-2010 12:07
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Since Sunday I have had very bad screen breakups, making the TV unwatchable. But it is not that simple as I have found that re-setting the MySky box will entirely remove the problem except that it will build slowly and just progressively get worse and worse.

I rang SKY on Mon morning but after re-setting, the problem was gone so I didn't press for a tech visit. But the breakups are still happening ATM.

The Sky woman asked about wifi and phone base station proximity. I gave the distances and she was OK with that. After this call, I realised that there was something different in that I have been using a wifi connected Android tablet in the lounge, 4m from the Sky box. I haven't used it in the lounge all yesterday but there is noise streak through the pic every couple of min.

Sorry for this saga but can anyone make any sense of this pattern? Like, could wifi do this and how could the problem be progressive and fixable by a reset.

BTW, signal is 80dB and quality, 12.8dB.

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linw

2849 posts

Uber Geek


  #386312 30-Sep-2010 13:23
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A tech visited and said he knew what the problem was before arriving! Apparently the new LNBs that get fitted when MySky HDi's are installed are suffering from "earthing" problems. Re-setting the box had nothing to do with the box itself but had the effect of removing power from the LNB which got it going again till it slowly degraded and the cycle started again.

Very expensive for someone if all these LNBs have to be replaced.

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