Sky will not credit free event part of install promotion...

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LiQuidAce

98 posts

Master Geek

#76452 2-Feb-2011 15:49

So i signed up for Sky around 26th of Jan. As part of the promotion i received the boxing event free. Watch like half of it and got bored. Was trying to book UFC today and noticed my owing balance was $43 (Was previously $13 a few days ago).

Called up sky and they finally figured i had been charged for the fight and there is nothing they can do about it.

Surely this is illegal?

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6434 posts

Uber Geek

#434320 2-Feb-2011 15:51

of course there is something they can do about it. they can credit your for the value of the PPV like they are supposed to.

jbard

1377 posts

Uber Geek

#434322 2-Feb-2011 15:52

Maybe the phone operators don't have the power to refund things like this. Just ask to speak to a manager

LiQuidAce

98 posts

Master Geek

#434330 2-Feb-2011 15:58

NonprayingMantis: of course there is something they can do about it. they can credit your for the value of the PPV like they are supposed to.

jbard: Maybe the phone operators don't have the power to refund things like this. Just ask to speak to a manager

When i asked why she couldn't credit it she simply said its not possible and there is nothing that can be done.

Ill try call back and get ahold of a manager. Seems to be everytime the call doesnt connect or something and i have to re-dial for it to start ringing. Sort of like its engaged or something.

Nokia2012

108 posts

Master Geek

#434342 2-Feb-2011 16:19

well I don't not alot about sky but what I do know is that false advertising isn't Legal in New Zealand and im pretty sure you can take this matter to court. But it shouldn't need to go that far you should try and get in contact with management or head office often enough this will get a result. What ever you do don't back down fight for your rights.

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#434347 2-Feb-2011 16:29

Contact them. If the offer included the free event, then you have to get it, otherwise it'd be false advertising.

They have to put it right.

bazzer

3438 posts

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#434353 2-Feb-2011 16:37

It could be that the credit shows up next month. I know funny things like that happened to me in the past.

freitasm

BDFL - Memuneh
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Geekzone

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#434354 2-Feb-2011 16:37

Still, the CSR should know and clearly tell the customer what, how and when.

No excuses there.

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LiQuidAce

98 posts

Master Geek

#434364 2-Feb-2011 16:53

freitasm: Still, the CSR should know and clearly tell the customer what, how and when.

No excuses there.

exactly what i thought.

No luck getting through to a manager they have all left. Will call back in the morning and see how far i get. Hopefully this is sorted ><.

Sure i didn't sign up for sky because of this promotion but i shouldn't have to pay for it ><

kiwitrc

4123 posts

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Inactive user

#434365 2-Feb-2011 16:55

If it was the SBW fight they should credit everybody who paid for it.

LiQuidAce

98 posts

Master Geek

#434370 2-Feb-2011 17:02

kiwitrc: If it was the SBW fight they should credit everybody who paid for it.

Yeah it was the SBW fight.

I was meant to get it for free as part of the promotion they were running.

Hopefully ill get some answers in the morning.

Niel

3267 posts

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#434392 2-Feb-2011 17:43

I think Kiwitrc meant no one should have paid for it ;-).

You can get credited, but I think once invoiced it can not be removed but instead will be a credit for the next account. When I got Sky installed I signed up on-line. Unselected the tick box to get Sky Watch. Installer left a magazine which I assumed was complimentary, it was partway into the month, but then noticed I got charged for it as well as for the following month. E-mailed them with a complaint and they said just don't pay the magazine part of it and they'll credit my account.

Phone them in the morning or e-mail.

You can never have enough Volvos!

kingjj

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#434592 3-Feb-2011 00:38

Do you have a copy of your install form as left by the installer? It should include details of what packages you signed up for and what promotions were active on the account.

LiQuidAce

98 posts

Master Geek

#434595 3-Feb-2011 00:43

kingjj: Do you have a copy of your install form as left by the installer? It should include details of what packages you signed up for and what promotions were active on the account.

It says:

Force Occu
My Sky Box
Movies
Skywatch
HD/HD Card
Basic
Low NTH IS
Sport
HDI Box
HD Ticket

kingjj

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#434602 3-Feb-2011 01:12

LiQuidAce:
kingjj: Do you have a copy of your install form as left by the installer? It should include details of what packages you signed up for and what promotions were active on the account.

It says:

Force Occu
My Sky Box
Movies
Skywatch
HD/HD Card
Basic
Low NTH IS
Sport
HDI Box
HD Ticket

Interesting, every install I've had from Sky has been via a promotion of one sort or another and the promotion details were always listed on the install form (eg. Free Multiroom for 6 months, 6 free pay per view movies etc).

Niel

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#434614 3-Feb-2011 06:57

It might be that the install was booked without the promo stuff and the customer service rep thought you wanted to add the free stuff after the fact (as you you forgot to mention the promo at time of booking so did not get it). In that case the rep will not credit you after the fact.

I'm not saying that you forgot to ask for it, just saying what the person might have though when you phoned asking where is your free stuff.

You can never have enough Volvos!

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