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29 posts

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# 83383 15-May-2011 18:10
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Hi all,

I'm not a Sky customer but occasionally whenever my wife's parents go away for holidays, we borrow their Sky decoder for the week/fortnight.

I've resisted getting Sky but now my little guy gets upset when Playhouse Disney isnt on anymore and I'm keen to get some stuff in HD as I've got a new fancy TV, so I'm looking at leveraging the VF account and get MySky.

The problem is whenever we use the parents Sky decoder, we get terrible interference on some channels. It's like it's buffering Youtube and the Quality bar on the signal checker bounces between 100-50-0-100-50-0 and so on until it stabilises but it can take 3-4 minutes. The strength is about 80 constantly.

I know other devices can create this issue, but as a test I unplugged everything in the lounge and even removed it from the room and the issue remained.

I read another thread and it mentioned it could be the LNB. We've been here 4 years and the dish setup was here when I moved in.

If we signed up for MySky, would the installer test for that stuff and resolve if it was an LNB or if he installs MySky and the interference keeps happening, do I have to get someone else to fix it?

Cheers...



 

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  # 469383 15-May-2011 18:30
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it does sound like the LNB needs replacing on your sat, when getting mysky installed, let the installer know that the LNB has been playing up on another sky box you've used, then they can replace it




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Master Geek


  # 469386 15-May-2011 18:37

Even if you just signed up for basic sky, the installation fee effectively covers a new satellite dish with new lnb, cabling, connections, configuration and testing. Even if there is existing infrastructure. Sky is responsible for the end to end service.

The symptoms you mention sound like a poor connection. It could be fixed up, but I would recommend just asking them to start from scratch and pay the installation fee to get the product as new.

Do your parents in law have this issue? Or do you not want to ask them since you don't actually tell them you're borrowing it? ;op

 
 
 
 




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  # 469387 15-May-2011 18:39
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Haha...I do mention when I borrow it and no it doesn't happen there....

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  # 469419 15-May-2011 22:25
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mthand: Even if you just signed up for basic sky, the installation fee effectively covers a new satellite dish with new lnb, cabling, connections, configuration and testing. Even if there is existing infrastructure. Sky is responsible for the end to end service.

The symptoms you mention sound like a poor connection. It could be fixed up, but I would recommend just asking them to start from scratch and pay the installation fee to get the product as new.

Do your parents in law have this issue? Or do you not want to ask them since you don't actually tell them you're borrowing it? ;op


i had the same sort of issue with my standard sky boxes, the mysky unit i have worked without fault, the sky tech said the LNB slipped its frequencies and replaced the lnb and has since worked great, they dont last that long.




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  # 469839 16-May-2011 20:01
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Recently someone mentioned that a DECT cordless phone can interfere with Sky reception. See if you have a cordless phone near your Sky cable.




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