The setup menu only changes the box default until you change channel. You need to go into the setup menus and change the box default to 'off':
To turn Closed Captioning ‘On’ (or off) by default -
[Active]
1 - System Setup
4 - System Settings
1 - Picture Settings
4 - Caption & Banner Settings
Set Closed Captions to ‘On’ or 'Off' as desired
Save New Settings
The SKY default setting is 'off'. If someone changed it over the past few years to 'on' then you wouldn't have noticed until SKY started transmitting TVNZ's captions on the HD channels.
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