Moving house charges

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hsvhel

1237 posts

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#86561 8-Jul-2011 14:41

Gents

Would like to get your input on a recent situation with my family moving house. Sky was rang about moving as the last time they moved a tech came out and facilitated the dis-connx and re-connx of the decoder. They were told that no tech was required and that it could be plugged in at the new premis, the address would be updated in the system. Unfortunatly i found out about it too late and got the "its not working call". Their LNB setting was incorrect for the new (old LNB) dish at the house.
It appears the LNB setting cannot be changed once the Mysky decoder is connected it just searches.
My questions here are:
-They were charged to change the LNB, would this be correct?
BTW-The decoder removed by the old owner was a MySky unit also

-Their second phoneline is not yet connected, does this inhibit programes from being recorded to the MySky device?

Cheers

[Mod (N8): Fixed subject typo]

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wellygary

8328 posts

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#491120 8-Jul-2011 15:04

I was of the understanding that if Sky sends a Tech to a house for whatever reason, they will likely swap out an old LNB and install a Quad as a matter of course ( whether you need to change of not)

Niel

3267 posts

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#491155 8-Jul-2011 15:45

When they come out they should also check the dish alignment. They move over time - nice wind catcher. So yes, it is cheaper to just replace it anyway while they are there.

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openmedia

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#491190 8-Jul-2011 17:03

wellygary: I was of the understanding that if Sky sends a Tech to a house for whatever reason, they will likely swap out an old LNB and install a Quad as a matter of course ( whether you need to change of not)

I'd believe that has changed due to issues with the Sharp Quad LNBs degrading quite quickly

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

hsvhel

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#491645 10-Jul-2011 13:47

Cheers guys
Thought it was a little cheeky charging for a required upgrade, but at $40 its not worth crying over. Will be a little more weary about calling again though!

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JonnyCam

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#492438 12-Jul-2011 13:22

Their LNB setting was incorrect for the new (old LNB) dish at the house.
It appears the LNB setting cannot be changed once the Mysky decoder is connected it just searches.

for future reference. there is a way to change it on the my sky box.
(if the LNB frequency was the problem)
Somone posted on how to do it on GZ a while back,

1) Press SETUP button
2) Enter Option (4)
3) Enter Option (4)
4) Enter 0759 then press SELECT

That will get you into the installer menu, from whence you can change the LO frequency.