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47 posts

Geek


Topic # 87258 23-Jul-2011 20:40
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Hey everyone,

At my girlfriends watching tv on the MySky box and all of a sudden start seeing TV3 breaking up while watching Grand Designs and then turned into complete loss of signal so I flicked the t.v over to antenna and watched it on analogue. At the same time did some research on these forums about sky rain fade and got some information about the signal numbers. This is the following read out from the MySky box for the past 30minutes now: (these are averages)

Tuner 1: 75dBuV 10dB, Tuner 2: <41dBuV 0.0dB, Tuner 3: <41dBuV 0.0dB, Tuner 4: 75dBuV 6.6dB.

Obviously there is something wrong with tuner 2 & 3. They have multiroom and the black digital STB works perfectly and is having no issues at the moment which leads me to believe it's not a dish alignment issue.

They get rain fade regularly even in light rain sometimes. They have also had trouble with the MySky box playing up and not turning on which lead to a replacement box being installed a couple of months ago now.

At my place we just recently had MySky and Multiroom installed, so I called up mum and asked her to give me the read outs for our MySky box it was as follows:

Tuner 1: 78dBuV 13.4dB, Tuner 2: 76dBuV 12.6dB, Tuner 3: 76dBuV 12.4dB, Tuner 4: 69dBuV 10.9dB.

My place is about 2-3 km away from her place.

What should they do about this?

Thanks! 

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47 posts

Geek


  Reply # 497203 23-Jul-2011 20:45
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Just as I posted this thread I'm getting the following readings:

Tuner 1:75dBuV 10.3dB, Tuner 2:76dBuV 6.5dB, Tuner 3:75dBuV 6.5, Tuner 4:75dBuV 7.5db.

All tuner are now working and we are getting picture now at these levels but surely there is something wrong is these quality readouts are half of what my MySky box is getting at home.

It is raining atm too. 

553 posts

Ultimate Geek
+1 received by user: 15


  Reply # 497259 24-Jul-2011 06:17
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You pay Sky for TV reception.

If its not working right - ring them.

Sorry to be blunt but really it should be the first thing you do.
If you get "rain fade" (which is just a generic message for poor signal), usually the dish is out of alignment, ring Sky and they will send someone to fix it - free! Because thats what your paying them for.

Good luck.

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Uber Geek
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  Reply # 497395 24-Jul-2011 19:32
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illicit: You pay Sky for TV reception.

If its not working right - ring them.

Sorry to be blunt but really it should be the first thing you do.
If you get "rain fade" (which is just a generic message for poor signal), usually the dish is out of alignment, ring Sky and they will send someone to fix it - free! Because thats what your paying them for.

Good luck.


+1 for this.
Had rain fade message (on a clear-ish day), sky tech visited, lnb was failing, replaced on the spot.  As above that is what you are paying them for.




Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.



47 posts

Geek


  Reply # 497397 24-Jul-2011 19:38
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I just find it weird how the multiroom decoder is fine and never has any problems. Will be in contact with Sky tomorrow.

71 posts

Master Geek
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  Reply # 497456 24-Jul-2011 22:29
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Had the same problem, hard reset your MySky box, does the trick



47 posts

Geek


  Reply # 497460 24-Jul-2011 23:01
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Hard reset as in?

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Uber Geek
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  Reply # 497471 25-Jul-2011 00:21
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WEll my Sky is gone, atmospheric. Am In ChCh and its snowing hard so either the lnb is covered or something. Its been snowing for a while but just went down prior to the F1 grrrrr



47 posts

Geek


  Reply # 497476 25-Jul-2011 00:53
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Dammit the F1. I just remembered. Didn't think I'd be up this late as I have work at 8am but what the hell. Thanks for reminding me :)

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