Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




47 posts

Geek


Topic # 87258 23-Jul-2011 20:40
Send private message

Hey everyone,

At my girlfriends watching tv on the MySky box and all of a sudden start seeing TV3 breaking up while watching Grand Designs and then turned into complete loss of signal so I flicked the t.v over to antenna and watched it on analogue. At the same time did some research on these forums about sky rain fade and got some information about the signal numbers. This is the following read out from the MySky box for the past 30minutes now: (these are averages)

Tuner 1: 75dBuV 10dB, Tuner 2: <41dBuV 0.0dB, Tuner 3: <41dBuV 0.0dB, Tuner 4: 75dBuV 6.6dB.

Obviously there is something wrong with tuner 2 & 3. They have multiroom and the black digital STB works perfectly and is having no issues at the moment which leads me to believe it's not a dish alignment issue.

They get rain fade regularly even in light rain sometimes. They have also had trouble with the MySky box playing up and not turning on which lead to a replacement box being installed a couple of months ago now.

At my place we just recently had MySky and Multiroom installed, so I called up mum and asked her to give me the read outs for our MySky box it was as follows:

Tuner 1: 78dBuV 13.4dB, Tuner 2: 76dBuV 12.6dB, Tuner 3: 76dBuV 12.4dB, Tuner 4: 69dBuV 10.9dB.

My place is about 2-3 km away from her place.

What should they do about this?

Thanks! 

Create new topic


47 posts

Geek


  Reply # 497203 23-Jul-2011 20:45
Send private message

Just as I posted this thread I'm getting the following readings:

Tuner 1:75dBuV 10.3dB, Tuner 2:76dBuV 6.5dB, Tuner 3:75dBuV 6.5, Tuner 4:75dBuV 7.5db.

All tuner are now working and we are getting picture now at these levels but surely there is something wrong is these quality readouts are half of what my MySky box is getting at home.

It is raining atm too. 

553 posts

Ultimate Geek
+1 received by user: 15

Subscriber

  Reply # 497259 24-Jul-2011 06:17
Send private message

You pay Sky for TV reception.

If its not working right - ring them.

Sorry to be blunt but really it should be the first thing you do.
If you get "rain fade" (which is just a generic message for poor signal), usually the dish is out of alignment, ring Sky and they will send someone to fix it - free! Because thats what your paying them for.

Good luck.

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
3206 posts

Uber Geek
+1 received by user: 506

Lifetime subscriber

  Reply # 497395 24-Jul-2011 19:32
Send private message

illicit: You pay Sky for TV reception.

If its not working right - ring them.

Sorry to be blunt but really it should be the first thing you do.
If you get "rain fade" (which is just a generic message for poor signal), usually the dish is out of alignment, ring Sky and they will send someone to fix it - free! Because thats what your paying them for.

Good luck.


+1 for this.
Had rain fade message (on a clear-ish day), sky tech visited, lnb was failing, replaced on the spot.  As above that is what you are paying them for.




Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.



47 posts

Geek


  Reply # 497397 24-Jul-2011 19:38
Send private message

I just find it weird how the multiroom decoder is fine and never has any problems. Will be in contact with Sky tomorrow.

71 posts

Master Geek
+1 received by user: 6


  Reply # 497456 24-Jul-2011 22:29
Send private message

Had the same problem, hard reset your MySky box, does the trick



47 posts

Geek


  Reply # 497460 24-Jul-2011 23:01
Send private message

Hard reset as in?

11633 posts

Uber Geek
+1 received by user: 1996

Trusted

  Reply # 497471 25-Jul-2011 00:21
Send private message

WEll my Sky is gone, atmospheric. Am In ChCh and its snowing hard so either the lnb is covered or something. Its been snowing for a while but just went down prior to the F1 grrrrr



47 posts

Geek


  Reply # 497476 25-Jul-2011 00:53
Send private message

Dammit the F1. I just remembered. Didn't think I'd be up this late as I have work at 8am but what the hell. Thanks for reminding me :)

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.