My Sky adding channels

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Jizah

241 posts

Master Geek
+1 received by user: 23

#92072 26-Oct-2011 06:43

I have My Sky Hdi multiroom and added the movie package yesterday but they only work on one decoder. I am guessing it's because the second decoder wasn't plugged in/powered up at the time as my bedroom TV had blown up.

Will this update automatically now that it's plugged in or do I need to ring sky?

omalozet

15 posts

Geek

#537901 26-Oct-2011 18:59

I'm guessing you will need to contact Sky TV to resend the authentication to the smart card to enable the channels. Interestingly I thought the smart card with the non working movie channels would have received the update when the decoder was powered back on.

Jizah

241 posts

Master Geek
+1 received by user: 23

#538196 27-Oct-2011 15:40

I thought that too. As of this morning it is working though. They must send updates out periodically. I assumed they would do so, especially for subscription cancellations. Just wasn't sure when and how often,

manaia

272 posts

Ultimate Geek
+1 received by user: 11

#538523 28-Oct-2011 09:08

I'm glad its working. My understanding is that entitlements are refreshed regularly, which is what has updated your decoder.

The advice I got from SKY CS was that you should have called in to ask them to manually hit your card so that you would get the services right away, and also to let them help fix any other problems that might be there. Sorry this is a bit late.