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7 posts

Wannabe Geek

Topic # 95795 13-Jan-2012 10:30
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Hey geeks :)

Set Up One

MySky connected directly to HDMI & HDCP compliant television (Panasonic TH-P42U30Z) with HDMI Cable.
Digital Audio Out (Television) connected to Home Theater (5.1) Receiver with Optical Cable.

Sky System Settings > Audio

- HDMI Digital Audio Out > Digital
- SPDIF Digital Audio Out > Digital

Sky System Settings > Picture

- HDCP Status > Successful
- HDCP Warnings > All
After speaking with Sky HDCP Warnings changed to None

TV Audio Settings
- HDMI Input > Digital


No Audio for Channels 1, 2 and 3 through Television or Home Theater
Home Theater System, Television & Sky Volume turned up/un-muted (obviously).

When turning on the Television and Channel is set to either 1, 2 or 3 the H442 Error 'Due to HDCP support not being detected from your TV this program cannot be viewed' is flashed on screen.

Note: The image is in HD.

Channels 4, MTV, Sky Sport (No HD Ticket) etc, play audio through Television and Home Theater.

Set Up Two

MySky connected directly to HDMI & HDCP compliant television (Panasonic TH-P42U30Z) with HDMI Cable.
Mysky SPDIF Digital Audio Out connected to Home Theater Receiver with Optical Cable.

I receive only Left and Right Stereo Sound through Home Theater system on Channels 1, 2 and 3

Call Sky

So the operator and I go through the usual routine, check all the settings, reset the decoder, try different set ups as listed above. Operator then remembers that there apparently have been some issues with Channels 1, 2 and 3 in the last week or so. (Puts me on hold).

Apparently, Channels 1, 2 and 3 have been experiencing issues with Dolby Digital Audio.
This is not Sky's problem its TVNZ. A SKY technician can come out which might cost me.


Only solution is to revert to analogue cables and wait for TVNZ to resolve. :/ Or just not watch Channels 1, 2 and 3.

Hope this helps anyone else having similar experiences. Id be interested to know if this is happening for anyone with HD Ticket Channels.

If you have any advice which might help would be greatly appreciated also.

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88 posts

Master Geek
+1 received by user: 6

  Reply # 568523 13-Jan-2012 17:17
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I sometimes get no HDCP detected from time to time. Simple fix is all i do to resolve that is unplug the HDMI from the TV then plug it back in. FIXED!

1501 posts

Uber Geek
+1 received by user: 258

  Reply # 568754 14-Jan-2012 12:14
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Sometimes i've had hdcp fail, i've unplugged power to the tv, left couple minutes then plugged back in and it's started working again.

For set up 2 yeah, tv1 tv2 tv3 if not a dolby digital program only sound from left and right speakers, unlike soho they transmit 5 channels of audio no matter what the program is,  so reciever outputs the way it's received, which is left and right speakers with sound
And other 3 speakers with no audio.

With hdcp try unplugging and plugging hdmi back in, even into different plugs on tv.When sky installer was around it kept failing but third attempt it suddenly worked. I got an hdmi splitter and had same problem, just kept trying and it suddenly worked. Seems to be hard first time plugging sky into something new to get it to work, but once working it then seems to remember so no hassels after that.

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