question for MobiCity?

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jason2000

3 posts

Wannabe Geek

#100117 3-Apr-2012 21:20

anybody had brought smartphone from mabicity? is reputable ? who has paid for the duty when your purchase come into nz? appreciated!!

NZtechfreak

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#604792 3-Apr-2012 21:26

jason2000: anybody had brought smartphone from mabicity? is reputable ? who has paid for the duty when your purchase come into nz? appreciated!!

I've made a couple of purchases from them, you will need to pay GST on items (they ship via Fedex so the value is always declared to customs).

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networkn

Networkn
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#604795 3-Apr-2012 21:30

I've bought a couple of items too, I didn't get stung by GST Thankfully, however it's worth nothing that frustratingly their concept of "stock" isn't local, but in a warehouse in Asia or at their supplier. They keep no stock locally.

Hobchild

623 posts

Ultimate Geek

#604827 3-Apr-2012 22:26

What exactly are you after? I'd check out expert infotech, their prices are competitive and they stock locally. Only bad thing is if you pay by CC they slap on a 2% surcharge, but they give you the option of bank deposit, or cash if you live in Auckland.

mattwnz

20163 posts

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#604845 3-Apr-2012 23:07

Hobchild: What exactly are you after? I'd check out expert infotech, their prices are competitive and they stock locally. Only bad thing is if you pay by CC they slap on a 2% surcharge, but they give you the option of bank deposit, or cash if you live in Auckland.

CC does however offer you insurance if the company ever goes under, as you can get a chargeback. I will now only buy using a CC when buying from an online retailer.

heavenlywild

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#604849 3-Apr-2012 23:12

jason2000: anybody had brought smartphone from mabicity? is reputable ? who has paid for the duty when your purchase come into nz? appreciated!!

No issues. Excellent service and delivery speed. Only downside is having to call them to confirm your order before it is despatched.

The service centre they use is very reputable, based in Auckland.

tigercorp

668 posts

Ultimate Geek

#604886 4-Apr-2012 08:43

I've bought twice from them with no issues (apart from having to confirm the order before its despatched although it isn't really an 'issue').

jason2000

3 posts

Wannabe Geek

#605216 4-Apr-2012 17:52

thanks everybodies help. I decide to order from them. hopely i will same luck as your guys!

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simonjalsconz

4 posts

Wannabe Geek

#617390 30-Apr-2012 12:26

I think mobicity is a rip off regarding GST

[Simon] Your NZ web site does not show that GST is payable by the purchaser. NZ law says that if the price does not say "plus GST" then the price is deemed to include GST. Please refund me the $168 dollars I had to pay to get my phone.

[Renalyn] Hello, my name is Renalyn, how may I help you?

[Renalyn] Any prices displayed on the NZ website do not include GST or import duties. Typically orders under $399.00NZD are not subject to GST/Import Charges. For orders over this amount, please see the following link that provides more information regarding GST. https://mobicity.zendesk.com/entries/20425191-nz-customs-duties-and-gst

[Simon] Sorry but that does not stand up. The web site appears like it is a NZ web site. It should show GST on the front page. If I dont get a refund I will go to the TV program "Fair Go" and it will probably ruin your sales into NZ. You are definitely breaking NZ law.

[Renalyn] Apologies for the inconvenience

[Renalyn] Can I have the order number so I can check

[Simon] Hi. Order number 200006363

[Mal] Hi there Simon

[Simon] Hi Mal

[Mal] Renalyn says that you are seeking a refund

[Mal] for your order 200006363

[Simon] For the $168 GST I had to pay customs to get the phone

[Simon] Your NZ web site does not show that GST is payable by the purchaser. NZ law says that if the price does not say "plus GST" then the price is deemed to include GST. Please refund me the $168 dollars I had to pay to get my phone.

[Mal] OK this amount is not refundable as the payment is not taken by mobiCity, it is taken by NZ customs

[Simon] It is your company which has carried out the deception. The web site appears like it is a NZ web site. It should show GST on the front page. If I dont get a refund I will go to the TV program "Fair Go" and it will probably ruin your sales into NZ. You are definitely breaking NZ law

[Mal] Can you please confirm that you placed your order online?

[Simon] Yes I can confirm that it was placed on-line

[Mal] ok I see that also, for you to have prcessed payment details you would have seen a message that stated that GST is due to be paid once the item reaches NZ

[Mal] the site has been designed that you cannot process any payments until this has been read and agreed to

[Mal] Please see the screen grabs here that display what you would have seen - https://mobicity.zendesk.com/entries/20425191-nz-customs-duties-and-gst

[Simon] I did not see that particular box, there were many boxes that came up and I just kept saying Ok as you do on the internet. Anyway this is a form of entrapment, you should put such a message on the front page. I am sure there are many complaints about this, it just needs someone to go public or you could refund me

[Mal] As stated above Simon, the payment for GST was not taken by us and therefore is not refundable by us.

[Mal] If you wish to return your good, I can arrange that and then you can possibly get a refund from NZ customs for the fees you have paid

[Simon] That does not prevent you from making a compensatory payment to me 0f $168

[Mal] It does as there is no compensation to be paid. It would appear that you have misunderstood the information presented to you via the website

[Simon] Can you give me an email address for someone high up in the organisation, when I contact fair go TV program. You may wish to pass on our conversation to that person so they are ready for contact from Fair Go. You (they) may also get contact by the NZ fraud arm of the police.

trig42

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#617397 30-Apr-2012 12:42

^^ Huh? ^^

So, you keep clicking OK, don't read the bit where it says you may have to pay GST and then demand it from them, attempting to extort them at the same time, threatening them with Fair Go. Why not go to Campbell Live and Target at the same time. I don't reckon you will get a lot of traction as Mobicity are pretty clear during checkout that you may be liable for GST.

Talkiet

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#617408 30-Apr-2012 12:52

What a crock... I'm not surprised this troll comes from a new account. As they point out, you can't get through the checkout without acknowledging that the GST isn't included and is payable by the purchaser.

Chalk it up to not paying attention and move on.

Or, go to Fair Go and listen to them laugh at you as well as all of us.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

mattwnz

20163 posts

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#617427 30-Apr-2012 13:41

Talkiet: What a crock... I'm not surprised this troll comes from a new account. As they point out, you can't get through the checkout without acknowledging that the GST isn't included and is payable by the purchaser.

Chalk it up to not paying attention and move on.

Or, go to Fair Go and listen to them laugh at you as well as all of us.

Cheers - N

I haven't looked at their website, so don't know how they are advertising their prices, so I am not talking about how they are doing things. However generally speaking, I am pretty sure that any NZ retailers have to 'clearly' advertise next to the advertised price, that it excludes GST, if it doesn't include GST. The person above would probably be best to contact the commerce commission if they are not happy, as they handle those sorts of things, and will be able to tell them if they are advertising it correctly. But the post to me looks to me like soap boxing, as 1st post.

mattwnz

20163 posts

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#617430 30-Apr-2012 13:44

heavenlywild:
jason2000: anybody had brought smartphone from mabicity? is reputable ? who has paid for the duty when your purchase come into nz? appreciated!!

No issues. Excellent service and delivery speed. Only downside is having to call them to confirm your order before it is despatched.

The service centre they use is very reputable, based in Auckland.

Your domain has expired, so doesn't link to your website.

Hobchild

623 posts

Ultimate Geek

#617432 30-Apr-2012 13:54

He agreed to the following by ticking the box.

Please note: Your order value is over NZ$399. You may be contacted by the shipping agent (normally FedEx or UPS) and asked to pay the GST duty amount. This value is 15% of your order plus a NZ$38.07 fee. Orders under NZ$399 do not attract GST. Shipping is free on orders over NZ$100 and you are welcome to split your order into multiple separate orders.

It's right above the Place Order Now button and you have to tick the box to continue. I think this is quite fair.

dclegg

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#617457 30-Apr-2012 14:39

trig42: ^^ Huh? ^^

So, you keep clicking OK, don't read the bit where it says you may have to pay GST and then demand it from them, attempting to extort them at the same time, threatening them with Fair Go. Why not go to Campbell Live and Target at the same time. I don't reckon you will get a lot of traction as Mobicity are pretty clear during checkout that you may be liable for GST.

The sad thing is, they probably WILL get traction on Fair Go. I tuned into it recently, and they were taking retailers to task for not honouring expired gift certificates. I remember when they used to uncover shady operators, but based on that episode (and recent promos I've seen) they seem to have morphed into a platform for people who didn't read the fine (and often not so fine) print.