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232 posts

Master Geek

Topic # 10015 30-Oct-2006 19:24
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my wife and i have sanyo 9000 mobilr phones on telecom. up till 2 weeks ago we were getting great pxts sent between each others phones. We now can send pxt between each and also one other sanyo 9000 and the pxt receieved is only approx 1/3 the size of the screen. effectively there is a black band to the 1/3 left and again to the 1/3 right of screen. the pxt is barely discernable. we must first download the message pxt to phone to view. Now how stupid is that? we rang telecom techo and they said it was due to tweak in system . however he sent pxt to our phones from samsung and we get full screen pxt without having to download!. we can do like wise from vodafone to our phones and again full screen..yet send from our sanyo 9000 or even the techo telecoms 9000 and its 1/3. whats going on?. why is it we pay for an exspensive phone only to have the chaeper phones do a 100% better job than ours?
can any one help? is there a software update that will overcome this problem with the sanyo 9000 phone as it appears to be confined to just this model phone?


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  Reply # 50655 1-Nov-2006 16:01
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I have been using a Sanyo 9000 since almost day 1 of release, and I can defeintely confirm what you are experiencing has not changed since the release of the handset.

I also have had conversations with Telecom Techo's, and they have confirmed the presentation of images sent in "portrait mode" does end up with the black bars down the side of the page. This is so that the full image can be displayed on the screen including the header. Agreed it is not the best, and have seen on other later handsets this does not occur.  Note that some handsets (Telecom and Voda) send photos in "landscape mode", and when received on the Sanyo 9000 these do not have the black bars down either side of the screen.

In any case, as you say the full sized image has been sent to you, but you do have to download it to your handset, and then view it from there.

But no sorry, not aware of any software update that will fix this issue.

232 posts

Master Geek

  Reply # 50691 1-Nov-2006 20:23
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thanks for that and yes it seems to be the case. however..its disappointing where i have a spare vodafone v800 and have no such issues. the sanyo 9000 is an awesome phone , butb they could do something with the software and bring it up to speed.

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