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434 posts

Ultimate Geek
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Topic # 115455 26-Mar-2013 18:18
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What happens when you make a claim? Do they take the old phone back off you? Because I heard of someone keeping their old phone and getting replacements so wonder how the telcos ever make money.

The reason I am asking is I recently bought a second hand phone off trademe so am wondering what the chances are that it was an insurance claim and is going to be locked?

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1539 posts

Uber Geek
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  Reply # 787384 26-Mar-2013 18:24
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Depends on the insurance company, When the insurance company pays out a claim, they take ownership. I have had claims where they don't want the damaged goods back then others where they want it back before they'll process the claim/

IIRC the Telcos don't do the insurance themselves they simply resell a policy under written by one of the large insurance companies.

I think you have more risk of purchasing a stolen phone off trademe rather than a ex insurance claim phone.

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