Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


15 posts

Geek


Topic # 12543 22-Mar-2007 20:21
Send private message

Well, I was sucked in to one of those bastardly text message subscriptions that
drain credit from your cell phone. I'm in a bit of a pickle now. Once I learned it
was a horrible scam I immediately decided to quit. But the b******ds actually
charge you to send the standard 'stop' text to the number to quit the (stupid)
service! And at the time I didn't have any credit on my cell phone account.

A few weeks later I finally topped up. The text message with the number was
long gone so I couldn't text them to quit the service. Grrrrrrr. Now every monday
I recieve a text saying I have been blocked from recieving a chargeable text
message. If I don't do anything about it soon and happen to have credit on my prepaid
phone account on a monday I could lose $9 every week!

So what can I do? Keeping in mind I don't know the number of the subscription.
I'm pretty sure this is the page: http://www.vibramovel.com/wsp/sendPass.do

By the way, I hope this hasn't been posted before but I wouldn't be surprised
if it has.

Create new topic
Nate wants an iphone
3903 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 64745 22-Mar-2007 20:38
Send private message

Is it possible to ring up your provider and see what number has been texting you? 
Otherwise one possible way would be to top up, get a text and then send out stop to the sender. 




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


BDFL - Memuneh
61519 posts

Uber Geek
+1 received by user: 12241

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 64748 22-Mar-2007 20:41
Send private message

The only way would be to actually have some credit on Monday to receive the SMS (and pay for it) and then find out how to unsubscribe...





27163 posts

Uber Geek
+1 received by user: 6592

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 64759 22-Mar-2007 21:14
Send private message

I have a mate in exactly the same situation. Last time I spoke to him he wished he was on Vodafone so he could just go and buy a new SIM. Can anybody confirm what the actual procedure is for getting a new number for a Telecom prepay? After speaking to Telecom he seemed to think he'd be easier off buying a new phone.


Nate wants an iphone
3903 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 64761 22-Mar-2007 21:18
Send private message

Has he checked to see if he can switch numbers or disconnect / reconnect ? 




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




15 posts

Geek


  Reply # 64795 23-Mar-2007 07:30
Send private message

freitasm: The only way would be to actually have some credit on Monday to receive the SMS (and pay for it) and then find out how to unsubscribe...



Oh poo, the messages all come at once so I'll be charged $9 before I can even stop the service.

Oh wait, I just realised straight after writing that last sentence that I still know the webpage!
Hopefully it'll still have the number on it!

Edit: Yep, it still has the number on it (2212). But I might now need to know the short code.

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 64813 23-Mar-2007 10:01
Send private message

sbiddle: Can anybody confirm what the actual procedure is for getting a new number for a Telecom prepay? After speaking to Telecom he seemed to think he'd be easier off buying a new phone.



You can change your Telecom mobile number ONCE every 6 months without charge (there are however some exceptions such as abusive phone calls). Customers are best to do this via *123/123/126. You can request it be done via a Telecom dealer, but as they will have to email away for the change of number, it would be quicker to ring 123. I believe the prepaid helpdesk can also perform this for prepaid customers, but perhaps someone can confirm this.

As you texts from these leaches, if you are a Telecom customer, please get in touch with customer services, they will be able to help.


nzbnw








970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 64818 23-Mar-2007 10:35

OK, here's the deal with premium TXT services.

If you've signed up and want to unsubscribe, TXT the word STOP to the number.

If you're receiving TXTs each Monday from the company, you just hit reply and type in STOP.

If that doesn't work (and I must stress that every time I've tried it it DOES work) then you can call your network provider (eg Telecom or Vodafone) and they will provide you with contact details for the company running the service. Usually this is an 0800 number but it might be a website with an email address.

If you contact the company and get no joy (and again, I must stress that I have never heard of that happening) you can contact the network provider again and demand that it be escalated - at Vodafone it will be escalated to the Premium TXT team who will sort it out for you.

Can I once again remind everyone that you must READ THE TERMS AND CONDITIONS when you sign up for a TXT service. At Vodafone we insist that the first message you receive will tell you what the unsubscribe process is, what the 0800 number is and what the charges are. THAT MESSAGE IS FREE. If you don't like the T&C then send STOP to the provider and you won't be charged anything.

Hope this helps,

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 64819 23-Mar-2007 10:46
Send private message

PaulBrislen: Usually this is an 0800 number but it might be a website with an email address.


In this case, Telecom no longer require the customer to get in contract with the shortcode owner, instread there is a process for CSRs to follow.

If anyone has a Telecom Mobile and is receiveing these messages and wants them to stop, please call customer services on *123/123/126.

nzbnw

[edit] I'm half way to uberness!! Laughing Yay for me!!









15 posts

Geek


  Reply # 64860 23-Mar-2007 19:30
Send private message

Okay, I know what to do now. I shall ring 123 and see if they can
unsubscribe me. And yes, Paul, I'll read the terms and conditions before
signing up with anything. But I certainly won't be changing my mobile phone number as that would be a hell hassle.

Nate wants an iphone
3903 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 64865 23-Mar-2007 21:54
Send private message

nzbnw: 
[edit] I'm half way to uberness!! Laughing Yay for me!!

Its a long and trollish road..... ;)




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.