service problem with samsung GT-i9000T

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sayso

4 posts

Wannabe Geek

Topic # 129283 9-Sep-2013 16:55

Hi People,I can't find if this is in the forums anywhere,so here goes. My wife has the Galaxy GT-I9000T which has been working ok on the Telecom network for a while,but a few days ago we had the battery indicator first saying battery empty then full then empty etc when on charge so decided to charge it overnight,found out later it was switching back on after being turned off each time,so next day pulled the battery for at least 3 hours. I am aware about the 850/2100 frequencies and we have both nearby.

When it was powered up we had no service,regardless of which Telecom sim card was in it,so next day had it defaulted,still no good,used samsung kies to do firmware upgrade now says it has the latest firmware,JV4 for phone /pda and JV3 for csc.

Also the phone is telling me number:unknown,network:unknown,signal stays at -111dB,network type:umts. The clock is still right,and get the Telecom logo on startup. One thing is, the above is the same when the sim is out...,does this mean the phone cannot see the sim?,and is there any way of checking the sim to see if the holder is faulty.

I have the set of codes to get into the handset but not sure which way to go. Is there any way of downloading/flashing the phone to get this going again?Could it need the modem re-flashing? The phone was a gift so we cant really afford another,would hate to just have to bin it.

Shoes2468

675 posts

Ultimate Geek
+1 received by user: 54

Reply # 892257 9-Sep-2013 17:15

Hi, the battery indicator going full then empty is strange and may indicate a bigger issue, the next thing would be when it has a sim in it, or even when it doesn't, does it say emergency calls only? or the next thing would be to try a vodafone/2degrees simcard, the i9000t has gsm so even though it doesnt have the correct frequencies for these networks it should still work on gsm and at least let you call etc, its worth a try anyhow.

jeffnz

2861 posts

Uber Geek
+1 received by user: 683

Trusted

Lifetime subscriber

Reply # 892286 9-Sep-2013 18:05

have you checked to see if the APN's are still set or is that what you meant by default.

Galaxy S8

Garmin Vivoactive 3

sayso

4 posts

Wannabe Geek

Reply # 895554 14-Sep-2013 11:10

Hi Guys thanks for the replies,sorry I did not get back sooner but have been away helping family,
No it does not show the emergency calls,and I have checked the APNs,so the phone must be able to see the sim,as it will not let you open that folder with no sim in it,each APN shows name,apn then nothing else untill you get down to MMSC,so proxy,port user name password and server are not set,do not know if that matters.

tatas

5 posts

Wannabe Geek

Reply # 895832 15-Sep-2013 12:53

Hello .. your phone have a indicator for network in the top of the display? or only circle with slash in the center? can you check if you have EMEI by dialing the keypad button *#06#..

sayso

4 posts

Wannabe Geek

Reply # 898938 20-Sep-2013 12:25

yes I have IMEI number,
I think the problem is software for the modem or fault receiver hardware just need to know how to refresh the firmware to see if my signal strength improves,when I turned it on this morning I got signal indicator that was showing no bars,whereas before is was showing no service but that dissappeared,soon after ,so back to no service again,can anyone help?

tatas

5 posts

Wannabe Geek

Reply # 898944 20-Sep-2013 12:47

i think it is a hardware fault .. maybe the anthena have a problem . can i ask where is you location?

sayso

4 posts

Wannabe Geek

Reply # 903464 27-Sep-2013 07:40

I live in Whakatane,still need to find out how to flash the modem software.

johnr

19282 posts

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+1 received by user: 2600
Inactive user

Reply # 903466 27-Sep-2013 07:45

jeffnz: have you checked to see if the APN's are still set or is that what you meant by default.

How could APNs have anything to do with the OPs issue? This just sounds like faulty hardware and users telling the OP to flash new modem firmware I would say are wasting the OPs time