Cyberbank Triton Issues

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bbman

646 posts

Ultimate Geek
+1 received by user: 4

Topic # 13441 10-May-2007 11:54

Any one out there have experience with the Cyberbank Triton 1880 with the scanner and with out having a bug that makes it intermittantly lose its Data password and not connect until reset??

Got several in with one client and it is a pain.

PLEASE HELP

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Jama

1420 posts

Uber Geek

Trusted

Reply # 70156 10-May-2007 13:57

If there is a problem with the Telecom data network when the Triton tries to connect the OS interprets the connection failure as an authentication problem as in 'your password is incorrect' so it clears the password field. Yes it is a pain. Is your customer on PON or internet?

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bbman

646 posts

Ultimate Geek
+1 received by user: 4

Reply # 70192 10-May-2007 17:02

Sounds like this is an on going issue.

Have heard that when in an active connection the modem goes into dormant and then times out but still shows it's connected. Several clients with these having the same problem. ARRRGG

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks