merging 3 way calls

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rayonline

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#139362 6-Feb-2014 13:50

just got this working with my optimus g 2 degrees, I read that telecom is under a $4 plan. with the phones is this a service due to the handset or is it thru the network provider?

johnr

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#981217 6-Feb-2014 13:59

Network and handset

rayonline

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#981257 6-Feb-2014 14:56

are call waiting different from different providers? snap webpage says you end the first call then talk to new caller. Telecom. says you switch back and forth. .....

johnr

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#981282 6-Feb-2014 15:42

Call waiting / Call hold / Multi party are all separate services that can work with one another as well

But they all need to be provisioned on the network side before they work on the handset

rayonline

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#981336 6-Feb-2014 16:35

our home phone is with snap when you press the flash button caller 1 conversation ends then caller 2 the 2nd cellphone that calls home talks. were not with Telecom but they're webpage says you press the flash button to switch back and forth, seems like snap doesn't do back forth. ...

no option was given to cellphone 1, suddenly it said call ended when the home phone flash button was pressed, guess it could be 2deg as well who knows.....

antoniosk

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#981403 6-Feb-2014 17:58

rayonline: our home phone is with snap when you press the flash button caller 1 conversation ends then caller 2 the 2nd cellphone that calls home talks. were not with Telecom but they're webpage says you press the flash button to switch back and forth, seems like snap doesn't do back forth. ...

no option was given to cellphone 1, suddenly it said call ended when the home phone flash button was pressed, guess it could be 2deg as well who knows.....

Most voip based systems handle flash hook emulation poorly or not at all (like cw/ct/3-way).... because if you use all voip handsets or software it's not a problem. But on systems connecting via analogue or SS7 links.... think you pays your money and takes your choice.... I speak from experience on supply side getting tcl's products to work....

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#981501 6-Feb-2014 20:32

If you could explain what you're trying to do we might be able to help you a little better.

One minute you're talking about 3 way calling on a mobile, you're then talking about it on a fixed line connection.

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rayonline

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#981530 6-Feb-2014 21:17

My last post was posted on my phone....

My parents might find it useful to use Call Waiting since it is a free service provided by many ISPs and cellphone network providers.

I was playing around with it first and found my phone (LG Optimus G) has a merge function. So I thought this feature can be quite useful for them. I am with 2Degrees and I called a call centre to engage the line, the other person here is on 2Degrees calls me, if I hit the "merge" button my phone now I have 3 parties on the line. Cool. Could be quite useful for them if they are talking to person A and then person B calls in, they both know each other and they can do like a 3 way conference call. When I was trying it out on my 2Degres LG Optimus G phone it worked fine. I then did a bit of googling and found that Telecom charges for this as a monthly service. Generally are 3 way call service provided by the network providers? So we need it on our cellphone or landline (which ever we choose to use) and whatever caller A and caller B are using?

Then after that, I was looking at call waiting which my parents were initially interested in. I googled and we are with Snap they just say press the flash/recall button to end caller 1 and talk to caller 2. On the Telecom site they say you can press the same button to swtich between caller 1 and caller 2 and then back to caller 1. So our landline is with Snap. 2Degrees cellphone 1 calls home, they chat. 2Degrees cellphone 2 calls home. The home phone presses the flash button and without prompting cellphone 1's call was ended. Conversation started with cellphone 2. So it is not possible to put caller 1 on hold while the person talks to caller 2 then the person can press the button again and switch back to caller 1? Is this the issue between Snap and 2Degrees, or is it possible it this service could be enabled?

sbiddle

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#981535 6-Feb-2014 21:29

You're describing two different services. The mobile feature you're describing is 3 way calling. The Telecom fixed line feature you're describing is call waiting.

To make a 3 way call on Telecom (or any ISP/Telco that resells Telecom fixed line services) you need to pay for the service, and the call needs to originate from you - you can't use it on calls to your number.

Are you using a Snap VoIP service or fixed line? If it's fixed line do you actually have call waiting enabled?

rayonline

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#981545 6-Feb-2014 21:53

It is a Snap UFB connection with Snap Plus service. The call waiting with the phone's cordless phone works it just doesn't not put caller 1 on hold before speaking to caller 2. It ends caller 1 before talking to caller 2. We get Caller ID stuff etc. too with this Snap Plus service. We are just on the $75 basic monthly deal with $25 additional data purchase. Nothing else.

Yeah .. the parents might find it useful to have call waiting with the home's phone and with their (2Degrees) cellphone. I tried call waiting on 2Degrees with my own phone and it works but I am not sure if having caller 1 on hold is possible ....

#2. This 3 way calling service. How can I know that it works? Just trial and error? We get people who may call in who might be using their copper landline (no internet) or ISP VOIP or cellphone (and they're with various different providers). Note that we are with Snap Internet UFB.

sbiddle

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#981559 6-Feb-2014 22:35

You really need to ask Snap why call waiting doesn't work properly. There was somebody else on here complaining about this as well but they were using a Uniden cordless phone which obviously don't match up with the hookflash timer settings in the Fritz!box. Uniden make the world's worst phones, so if you do have one of these I'd recommend trying something different to see if it works correctly.

As for 3 way calling you would also need to ask Snap whether this is supported. Is it listed as a service feature? If not you might need to pay extra for it.