Hi all,


Here is my situation.

 

I have a Huawei Ascend W1, a Windows 8 phone. I've had it for almost a year now, so the warranty is running out on it.

I've recently been having some issues with it where the lock screen will not react to touch, then the backlight times out and the screen stays blank. The only way i can use my phone again is to remove the battery and put it back in for the phone to start responding. (note this issue occurs about 4-5 times a month)

I called up 2Degrees as they are who i bought the phone off and lodged a request to get it fixed. A week later, a shipping bag arrived at my house. I packaged up my phone and sent it back. About 3 days later, my phone comes back and the repair company says that nothing is wrong with my phone.


They said they tested the phone by "Charging the battery, and leaving it on air standby and making sure the software was up to date". How is that supposed to test the screen issue?? Leaving the screen off and the phone charging isn't exactly the best way to test a "SCREEN ISSUE".


My question is:

Do i call up the repair company and tell them they did an extremely poor job of fault finding and see if they will take it back and take a better look? (they had my phone for 2 days when the issue occurs while using the phone and only happens 4-5 times a month)

Do I call up 2Degree's and tell them that my phone is still faulty and tell them that the company they use for repair is useless?


Only problem is, my warranty ends in about 15 days.


Any help is greatly appreciated.