Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




14 posts

Geek


Topic # 141064 28-Feb-2014 12:14
Send private message

Hi all,


Here is my situation.

 

I have a Huawei Ascend W1, a Windows 8 phone. I've had it for almost a year now, so the warranty is running out on it.

I've recently been having some issues with it where the lock screen will not react to touch, then the backlight times out and the screen stays blank. The only way i can use my phone again is to remove the battery and put it back in for the phone to start responding. (note this issue occurs about 4-5 times a month)

I called up 2Degrees as they are who i bought the phone off and lodged a request to get it fixed. A week later, a shipping bag arrived at my house. I packaged up my phone and sent it back. About 3 days later, my phone comes back and the repair company says that nothing is wrong with my phone.


They said they tested the phone by "Charging the battery, and leaving it on air standby and making sure the software was up to date". How is that supposed to test the screen issue?? Leaving the screen off and the phone charging isn't exactly the best way to test a "SCREEN ISSUE".


My question is:

Do i call up the repair company and tell them they did an extremely poor job of fault finding and see if they will take it back and take a better look? (they had my phone for 2 days when the issue occurs while using the phone and only happens 4-5 times a month)

Do I call up 2Degree's and tell them that my phone is still faulty and tell them that the company they use for repair is useless?


Only problem is, my warranty ends in about 15 days.


Any help is greatly appreciated.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3251 posts

Uber Geek
+1 received by user: 207

Trusted

  Reply # 996291 28-Feb-2014 12:19
2 people support this post
Send private message

Warranty, shmarranty. CGA.

513 posts

Ultimate Geek
+1 received by user: 80

Trusted

  Reply # 996292 28-Feb-2014 12:20
Send private message

If the problem still persists after a "repair", you now have the choice of asking for a brand new replacement or your money back according to the CGA.

 
 
 
 




14 posts

Geek


  Reply # 996295 28-Feb-2014 12:22
Send private message

But they didn't actually repair anything because they said they couldn't find any issues......because they don't know how to test things correctly.

910 posts

Ultimate Geek
+1 received by user: 210

Trusted
Subscriber

  Reply # 996344 28-Feb-2014 13:11
Send private message

Just to be clear the fault is still occurring!  If not then updating the software could have fixed the issue - not all faults are physical, many are software related.

If it's not fixed, send them an email stating that you are unhappy with the "repair" and that the next time it goes faulty you will return it to the nearest store - in the faulty state (screen will not unlock) - and ask for it to be replaced under the CGA as this is now a major defect (IMO).

If they suggest sending it away again for repair, ask for a loan device as you cannot be without it.






Procrastination eventually pays off.



14 posts

Geek


  Reply # 997052 1-Mar-2014 14:15
Send private message

Yes, the faults are still present. As i write this my phone just restarted itself. I haven't touched it for a few hours and then it suddenly restarted itself. Is that normal?



The only problem is that I bought my phone from the 2Degrees online store. And I have sensitive information on the phone so i wouldn't be able to give it to them when has stopped functioning.

Damned (Microsoft) technology!

Webhead
1841 posts

Uber Geek
+1 received by user: 524

Trusted
Subscriber

  Reply # 997061 1-Mar-2014 14:24
Send private message

If you have sensitive information on your phone you might want to look into how you can secure that information.

What if its stollen? Someone could get access to that sensitive information..






14 posts

Geek


  Reply # 997109 1-Mar-2014 15:26
Send private message

I have a lock code and it is synced with the Exchange server at work, so it can be remotely erased.

The only sensitive data i have on it is my work emails, not highly sensitive, just wouldn't want them to get into anyone else's hands.

17468 posts

Uber Geek
+1 received by user: 2118

Trusted

  Reply # 997132 1-Mar-2014 15:40
Send private message

if they had a look and can't find anything, that means they had a look and failed to fix the problem. ask for a replacement, due to failed repair

4937 posts

Uber Geek
+1 received by user: 1314

Trusted
Microsoft

  Reply # 997150 1-Mar-2014 16:11
Send private message

itakestime: Yes, the faults are still present. As i write this my phone just restarted itself. I haven't touched it for a few hours and then it suddenly restarted itself. Is that normal?



The only problem is that I bought my phone from the 2Degrees online store. And I have sensitive information on the phone so i wouldn't be able to give it to them when has stopped functioning.

Damned (Microsoft) technology!


hardware problem



14 posts

Geek


  Reply # 997176 1-Mar-2014 16:55
Send private message

I'll give 2Degrees a call on Monday and see what they say.



14 posts

Geek


  Reply # 999337 5-Mar-2014 11:15
Send private message

Called up 2Degrees yesterday and I'm getting another courier bag to send the phone back in AGAIN under warranty.

If i get the phone back and they nothing is wrong with it, where to next?

3277 posts

Uber Geek
+1 received by user: 950


  Reply # 999341 5-Mar-2014 11:27
One person supports this post
Send private message

Personally, I would have asked for my money back.

13252 posts

Uber Geek
+1 received by user: 2219

Trusted
Subscriber

  Reply # 999346 5-Mar-2014 11:42
Send private message

itakestime: Called up 2Degrees yesterday and I'm getting another courier bag to send the phone back in AGAIN under warranty.

If i get the phone back and they nothing is wrong with it, where to next?


After two attempts ask for a refund.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


Doesn't know what he doin
2841 posts

Uber Geek
+1 received by user: 328

Subscriber

  Reply # 1008524 18-Mar-2014 22:36
Send private message

If they do the same again, tell them you know your rights under the CGA etc. This more often than not gets people into gear because they know you won't be pushed around. You have to be assertive, but don't be nasty, because that gets you nowhere.





Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 




14 posts

Geek


  Reply # 1010636 21-Mar-2014 14:44
Send private message

Got my phone back a couple of days ago. They managed to verify the random rebooting. 

They replaced the main board and all seems to be going fine now. Almost had it completely lock up like it used to, but then the screen turned back on and it worked fine. 

So far so good.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.