Telecom's Mobile Provisioning Unit Down!?

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Torque

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#1667 5-Jun-2004 19:54

Well, I got my lovely new Sanyo 8100 yesterday. Got it swapped over to my number, and contract. But what hey, their computers are having trouble - specifically the MPU which deals with all these number changes and ESN allocations etc, and supposedly can proccess 2 per second.

Alas, its 'down', and has a backlog of 25,000 ~ 30,000 orders or somesuch.
I tried ringing up *22800 for the Mobile Provisioning people, but they must not work evenings - I get 'The Mailbox of 'Mobile Services' is full. Sorry'. And after ringing up *123 (the only numbers I can ring, except 111) I get told I should probably be on the network Monday afternoon / evening, possibly tuesday.

Hooray! :/

taniwha

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#6332 5-Jun-2004 20:40

yeah, me too. took a phone back on warruntee on friday, and got a replacement on the spot - but the ESN swap still hasn't gone through......

i'm really besides myself without a phone. -> still got my 021 but there's no vodafone converage here in middle of wellington :-(

long live sim cards

Torque

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#6335 5-Jun-2004 21:32

Indeed...... major problems for them, and consumers, because as the customer service dude said to me, they're losing a lot of money from over 25,000 customers not being able to use their cellphones.

Roll on monday/ tuesday.
At this point, It's a $699 paperweight.

taniwha

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#6350 6-Jun-2004 13:22

i'm more than a little peeved - they should spend the $$ and have someone fix this. i'm without a phone all lon gweekend now. i asked the retailer, if they can't do the swap in time fo teh long weekend, then don't do it.. the retailer understood the ESN swap usually takes 4 hours, but it's been nearly 3 days for me now. i expected better quality of service from telecom.

Torque

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#6366 6-Jun-2004 19:51

Well, its fixed for me now. Try ringing up some random 0800 number and see if it works ofr you.

freitasm

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#6370 6-Jun-2004 20:50

0800 000 000 should give you Telecom Service Express. Good number to try things.

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taniwha

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#6373 6-Jun-2004 21:55

mine's still not connected - got the recording of telecom lady telling me to contact my retailer. already did that!

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Torque

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#6374 6-Jun-2004 22:00

freitasm -thats what I'd been using to check if it was connected :D. Stopped getting 'If you are a customer on the telecom network' and got the 'Welcome to telecom service express, the time is ' :)

taniwha

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#6393 7-Jun-2004 12:27

wel, i rang *123 - because m,y phoen still isn't working
the lady on the other end told me they've had a ESN swapping problem for a couple weeks now.. She could put the ESN swap into the computers again, but it will take 7 days to go through..

7 bloody days!!!! what kinda flippin service is that???

add that my phone has a 7 day right of return - what use is that if it isn't connected?

rck

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#6447 9-Jun-2004 20:45

Has the swap gone through yet? Even with the delays over queens birthday it should never take that long. I've done an esn swap in less than a day this week.
Yes there were problems but they seem to be fixed now

taniwha

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#6464 10-Jun-2004 10:35

Swap finally happened sometime on tuesday morning. Was a pain being without a phone while on away at a conference all weekend.

I've had my flatmate demonstating a vodafone swap to me all week... Sim card out, simcard in, turn on.. Sim card out, simcard in, turn on.. Sim card out, simcard in, turn on.. .. ad infinitum...