Faulty Samsung Battery - retailer won't help me

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1eStar

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#171549 22-Apr-2015 14:41

Hi all,
I purchased a genuine Samsung battery for $48 from a store called gadgetsonline in Auckland last October.

It has begun to swell to the point where it will no longer fit into the phone.

My two emails to the retailer has elicited responses that "their policy is to warranty them for 3 months"

This is unsatisfactory.

Is the only way forward to threaten legal action (which will cost more than it's worth) or can I contact Samsung NZ directly?

Thanks

Anyone have any experience with dealing with samsung ?

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#1289404 22-Apr-2015 14:47

Change the heading to include Gadgetsonline so searches will pick this up.

CGA should cover this.

mattwnz

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#1289406 22-Apr-2015 14:48

I would contact samsung. You can go to the manufacturer. The CGA does require things last a reasonable period of time based on the value of it. A swellng battery sounds like a failure of the product, rather than wear and tear from use. eg The battery shouldn't swell, but a battery will lose it's capacity over time.

scuwp

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#1289410 22-Apr-2015 14:52

Potentially dangerous? Is it genuine? If so I would contact Samsung asap. I have had good dealings with them in the past, very reasonable.

Lazy is such an ugly word, I prefer to call it selective participation

johnr

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#1289419 22-Apr-2015 15:06

The store of purchase should sort this out not Samsung, The store can bring it up Samsung

Talkiet

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#1289420 22-Apr-2015 15:06

1eStar: Hi all,
I purchased a genuine Samsung battery for $48 from a store called gadgetsonline in Auckland last October.

Did you add a link to Sears.com in your post for "genuine samsung battery" or is that some value add feature of Geekzone?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

tigercorp

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#1289430 22-Apr-2015 15:20

Talkiet:
1eStar: Hi all,
I purchased a genuine Samsung battery for $48 from a store called gadgetsonline in Auckland last October.

Did you add a link to Sears.com in your post for "genuine samsung battery" or is that some value add feature of Geekzone?

Cheers - N

Its a GZ feature. If you mouseover the link you'll see "Link added by VigLink".

You don't see the link if you're a subscriber and are logged in.

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Jase2985

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#1289432 22-Apr-2015 15:21

tigercorp:
Talkiet:
1eStar: Hi all,
I purchased a genuine Samsung battery for $48 from a store called gadgetsonline in Auckland last October.

Did you add a link to Sears.com in your post for "genuine samsung battery" or is that some value add feature of Geekzone?

Cheers - N

Its a GZ feature. If you mouseover the link you'll see "Link added by VigLink".

You don't see the link if you're a subscriber and are logged in.

or you have been to viglink and turned it off

tigercorp

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#1289437 22-Apr-2015 15:28

Jase2985: ...
or you have been to viglink and turned it off

Thanks, didn't know you could do that.

Apparently cookie related... clear your browser cache and it re-enables.

1eStar

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#1289455 22-Apr-2015 15:48

Can somebody please provide a suitable contact at Samsung NZ?
The retailer seems to be impervious to the CGA rhetoric.

freitasm

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#1289458 22-Apr-2015 15:51

tigercorp:
Talkiet:
1eStar: Hi all,
I purchased a genuine Samsung battery for $48 from a store called gadgetsonline in Auckland last October.

Did you add a link to Sears.com in your post for "genuine samsung battery" or is that some value add feature of Geekzone?

Cheers - N

Its a GZ feature. If you mouseover the link you'll see "Link added by VigLink".

You don't see the link if you're a subscriber and are logged in.

You don't see it if you are logged in. Subscriber status doesn't matter as this is only shown to non-logged in visitors.

Back on topic.

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freitasm

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#1289459 22-Apr-2015 15:52

1eStar: Can somebody please provide a suitable contact at Samsung NZ?
The retailer seems to be impervious to the CGA rhetoric.

In which case lay a complaint with the proper body and see the retailer automatically change its attitude to the CGA.

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xpd

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#1289474 22-Apr-2015 16:03

If something you buy turns out to be faulty

Neither a manufacturer’s warranty, nor an extended warranty, replaces your rights under the Consumer Guarantees Act (CGA). And the business can’t tell you that it does.

If you buy something that turns out to be faulty, you can choose how you’d like to sort out the problem. You can choose whether to go to the manufacturer or the retailer. A retailer can’t refer you directly to the manufacturer if that isn’t your choice – even if the manufacturer’s warranty is still valid.

What can I do if something I bought didn’t last as long as I expected it to?

Take the goods back to the business if you can and show them what’s wrong. Explain that under the CGA they must repair, replace or refund the faulty goods if the problem is minor or give you a refund, replacement or compensation if the problem is serious.

You can also go to the manufacturer or importer to get the problem fixed. You can use the manufacturer's warranty or your extended warranty if these apply to your problem.

What if the business or manufacturer won’t fix the problem?

Write a letter to the manager or the head office of the business. Explain the problem and what you’d like them to do about it. Keep a copy of the letter.

See How to complain for tips on how to complain effectively and to the right person.

If you still can’t agree with the business, you can take your claim to the Disputes Tribunal.

See Disputes Tribunal to learn about the Disputes Tribunal process.

XPD / Gavin

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Jase2985

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#1289617 22-Apr-2015 17:40

1eStar: Can somebody please provide a suitable contact at Samsung NZ?
The retailer seems to be impervious to the CGA rhetoric.

you deal with the people you brought it off, not the oem.

quite the CGA and polietly advise them if they dont attempt to fix it you wil take it to the Commerce commission

See this link:
https://www.consumer.org.nz/articles/making-a-complaint

1eStar

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#1289701 22-Apr-2015 19:28

I have already emailed the retailer twice and had the same nonchalant reply that I'm outside their warranty conditions, despite quoting some relevant text from the CGA. Short of threatening to go to a disputes tribunal, where the fee will be nearly comparible to the battery cost, I'm running out of ammunition. I guess I could post negative feedback on facebook/pricespy etc.
However the CGA allows me to approach the distributor, hence my request for a contact at Samsung.

hyperman

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#1289747 22-Apr-2015 20:17

1eStar: I have already emailed the retailer twice and had the same nonchalant reply that I'm outside their warranty conditions, despite quoting some relevant text from the CGA. Short of threatening to go to a disputes tribunal, where the fee will be nearly comparible to the battery cost, I'm running out of ammunition. I guess I could post negative feedback on facebook/pricespy etc.
However the CGA allows me to approach the distributor, hence my request for a contact at Samsung.

they are really easy to get hold of

0800 samsung 24/7

The views expressed by me are not necessarily those of my employer

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