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Wannabe Geek

Topic # 17850 14-Dec-2007 17:25
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I bought a cell phone from parallel imports about 2.5months ago.? The other day when I turned it on there were cracklines (under the screen) running up vertically all over the screen and the screen no longer showed any picture.

I took it back to parallel imports and they took one look at it and said 'sorry thats not covered under warranty, that is impact damage'.? This really pisses me off.? I have had the phone in a protective case from day 1, and have only ever carried the phone around in my front jean pocket.? The guy tried to explain to me that this can happen to screens if you put it in your BACK pocket and sit on it. . .? I can understand that to a degree if the phone is running, however I have never had the phone in any pocket except my front.

So basically parallel is stonewalling me and the guy told me to put in an insurance claim.

Has anyone else had this problem before?

I think that I should have some comeback under the consumers gaurantees act as the phone clearly didn't withstand reasonable wear and tear under normal conditions. (I would define carrying a phone in your pocket as normal useage).

Does anyone have any more insight into this and how I should approach the matter?
Any help is much appreciated.?

EDIT RC: Moved to GSM forum, as it relates to the handset and not the provider.

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  Reply # 99974 14-Dec-2007 17:29
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If you could post a picture, people may be able to comment fully.

Without a picture, it is a bit difficult to say one way or the other.

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