I was updating the firmware on my nokia n93 phone, but after it had finished downloading the update, and was about 10% through the installation of the update, a message popped up which said "Recover phone: Connection to the phone has been lost." I'm absolutely sure that I did not even touch the phone during the update, but it said that the connection had been lost, i guess due to a problem with the phone or the USB cable.
Anyway, I pressed 'retry' but it kept saying 'cannot connect to phone' every time I tried. Now, the phone won't even turn on!!! After reading other information about firmware updates, I am assuming that the firmware of the phone was wiped, but the new firmware wasn't installed before the installation crashed. Which is why the phone won't turn on.
So i'm left with a phone with no firmware, which the computer can't detect to reinstall. And one which won't turn on.
I have tried all the things people have suggested, like taking the battery out, leaving it for a while, putting it back in and trying again; but nothing is working. I'm guessing I now have to take it to get it repaired.
What place do you recommend which will provide the fastest and most cost effective service? Does anyone know around about how much it would cost to get the firmware reinstalled?
I won the phone as a prize in a competition, so there isn't any warranty for it; besides, it came direct from Nokia as a sponsor; rather than from Vodafone (i.e no vodafone branding on it or the packaging), but is Vodafone still able to repair the phone? Or what other repair places would you recommend? The Nokia website says to take it to a 'Nokia Care Centre', but the website doesn't say where one is in NZ, and I have been unable to find one in New Zealand.
Any help would be greatly appreciated.