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3 posts

Wannabe Geek
Inactive user

#19445 17-Feb-2008 19:57
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Hi everyoneSmile

I was updating the firmware on my nokia n93 phone, but after it had finished downloading the update, and was about 10% through the installation of the update, a message popped up which said "Recover phone: Connection to the phone has been lost." I'm absolutely sure that I did not even touch the phone during the update, but it said that the connection had been lost, i guess due to a problem with the phone or the USB cable.
Anyway, I pressed 'retry' but it kept saying 'cannot connect to phone' every time I tried. Now, the phone won't even turn on!!! After reading other information about firmware updates, I am assuming that the firmware of the phone was wiped, but the new firmware wasn't installed before the installation crashed. Which is why the phone won't turn on.

So i'm left with a phone with no firmware, which the computer can't detect to reinstall. And one which won't turn on.

I have tried all the things people have suggested, like taking the battery out, leaving it for a while, putting it back in and trying again; but nothing is working. I'm guessing I now have to take it to get it repaired.

What place do you recommend which will provide the fastest and most cost effective service? Does anyone know around about how much it would cost to get the firmware reinstalled?

I won the phone as a prize in a competition, so there isn't any warranty for it; besides, it came direct from Nokia as a sponsor; rather than from Vodafone (i.e no vodafone branding on it or the packaging), but is Vodafone still able to repair the phone? Or what other repair places would you recommend? The Nokia website says to take it to a 'Nokia Care Centre', but the website doesn't say where one is in NZ, and I have been unable to find one in New Zealand.

Any help would be greatly appreciated. Laughing

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135 posts

Master Geek


  #111510 19-Feb-2008 07:02
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Just found the following at - maybe you can fix it by yourself:

Fix for dead Nokia N93 after unsuccessful update.

If you were updating your N93 cell phone through the internet with Nokia Update Software and suddenly your cell phone shutdown on you and would not boot up or turn on, but the front small lcd screen just light up without information on it, please read on and follow the instructions below.

Make sure you have these things ready:

1) PC or Laptop computer with at least 1 GHz with 512mb of memory.
2) USB cable for the Nokia N93 cell phone.
3) Fully charged battery for the cell phone.
4) AC adapter for the cell phone and laptop computer if use
5) Nokia PC Suite, Nokia Update Software( Download Updater Software if you don’t have it, then install it
6) Last of course, your sick Nokia N93 cell phone.

1- Use a computer or a Laptop making sure it is plugged in to the AC outlets.

2- Download or insert the CD that came with the cell phone into the cd-rom drive “PC Nokia Suite” software then install (Only if you don’t have it installed yet).

3- Download the Nokia Updater Software from Nokia website. Then install it or reinstall it.

4- Open - Go to the “Device Manager” CLICK Start-Settings-Control Panel-System-Hardware-then Device Manager. Leave it open for monitoring the USB connection. Hence- The Device Manager will flicker when detecting the USB connection.

5- Open or double click on the Nokia PC Suite icon program.

6- Open or double click on the Nokia Updater icon program.

Open all three programs and minimize it to fit all on the desktop screen. As shown below….

7- Now with your sick N93 cell phone. Make sure that the SIM card is installed and the battery is fully charged! REMOVE-the memory card from the cell phone. And have the AC adapter ready and do not plug it in the cell phone yet just the battery installed. The back Cover of the cell phone must be off the back.
The N93 cell phone must be completely off with “NO FRONT SMALL LCD SCREEN LIT”. Please check to make sure it is off completely.

Now here are the procedures to revive your Nokia N93 cell phone. Please read carefully below.
Notice- This procedure will work with an N93 that still has the small front lcd background back light, still lighting up when the off /on button is pressed. This has not been done or tested with N93 that’s completely dead or with no signs of any power. But you can try it and just making sure that the battery is fully charged. But otherwise, this procedure worked with my N93 cell phone problem, avoiding Nokia Service Center.

1- If all instructions were followed above. Do the following- Install the USB cable on the cell phone and behind the computer or laptop? Do not turn it on yet!
2- Click the Nokia Update program the “Unable to find phone” TRY AGAIN tab and press the power on button on the phone. Watch the “Device Manager” flicker or sense the USB. Look at the Nokia Updater program to see if the phone has been detected. If detected, the cell phone information will be detected and show up on the screen within the updater program. If this happen, leave it alone and let it roll till it’s finished updating.
3- If nothing happens….do the following.
4- Remove the battery, AC adapter plug off the phone and the USB that is connected to the phone.
5- Now plug the USB connector to the phone first, then plug the AC adapter plug that goes on the phone and insert the battery.
6- Click on the “Unable to find the phone” TRY AGAIN tab. Then wait for the computer to detect the phone.

NOTE: This you may have to do it a few times. Keep trying and repeat the processes 4, 5 and 6 above this note. GOOD LUCK!

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3 posts

Wannabe Geek
Inactive user

  #111719 19-Feb-2008 22:46
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hi, I have tried what you have suggested, but instead of detecting the phone, the computer pops up with a message from the right hand side taskbar saying "USB Device Not Recognised.", accompanied with the sound which usually goes with pluging in a USB device. Almost immediatedly after this, the message disappears, and the computer plays the sound which usually accompanies the unplugging of a USB device.

I'm assuming that the phone is flickering between being able to be detected and not being able to? I've tried steps 4-6 over 20 times, but still not working

I'm guess I'll have to get the phone 'reflashed' as some people have mentioned on the forums. What would be the best place for me to get this done in Auckland? (phone is not covered by warranty any more btw)


104 posts

Master Geek

  #115786 10-Mar-2008 16:30
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Check your device manager for an unknown USB device, I've had this happen before with a Samsung MP3 player (Who knew that the packaged CD would not be compatible with the model I bought.) and after uninstalling the unknown USB device, I was able to go through the normal steps to get the PC to recognise it again.

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