Blacklisting a Mobile

Forums › Mobile handsets › Blacklisting a Mobile

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#251340 20-Jun-2019 08:57

Hi, I have a phone which has been stolen during a burglary and I need to blacklist it. Problem is it hasn't recently been used with any of the 3 providers.

What's the best/easiest way to get it blacklisted everywhere?

(The insurance company will be asking for proof of blacklisting as well)

1 | 2 | 3

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2261230 20-Jun-2019 09:07

Have you got the IMEI for the handset?

All carrier share EIR data so once blacklisted on one carrier it's blacklisted on all 3

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261231 20-Jun-2019 09:08

I do. but all 3 providers seem to have a convoluted way of processing that, and all assume with have been one of their customers

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2261232 20-Jun-2019 09:11

gcorgnet:

I do. but all 3 providers seem to have a convoluted way of processing that, and all assume with have been one of their customers

You only need to contact one carrier to get it blacklisted then all that EIR data is shared

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261234 20-Jun-2019 09:16

yeah, I get that, but so far both 2degrees and vodafone are playing hard ball as they can't see the phone having been used on their network recently.

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2261235 20-Jun-2019 09:18

If you have the IMEI number, then all you need to do is contact the network provider, and ask them to do it. It shouldn't matter how much its been getting used, long as you have the authority to request it and correct details, it should be done.

It has to register the IMEI at some point for use.

XPD / Gavin

LinkTree

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2261236 20-Jun-2019 09:20

File a police report and then anyone of them will blacklist the IMEI

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2261238 20-Jun-2019 09:21

Os the phone yours? Contact the provider you have an account with and report it stolen. You shouldn't contact a different operator. They won't tell you if the IMEI was used either, for privacy reasons.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261239 20-Jun-2019 09:25

but that's the thing. this phone was purchased unlocked from noel leeming. Was used on skinny for a while then maybe 2 degrees prepay for a bit over the months.

But it hasn't been used recently so it seems providers won't blacklist it.

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261241 20-Jun-2019 09:26

I obviously already have a police report.

And again: there is no account in my name associated to that phone, it was purchased from Noel Leeming, not from a phone store.

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261243 20-Jun-2019 09:32

Made some progress with Vodafone who will blacklist the phone if I provide a copy of the police report (which I have) and a receipt showing the IMEI number (My receipt from Noel Lemming doesn't have that unfortunately).

Off to NL to try and get a different receipt. Not expecting much there...

Why is this so hard?

clinty

1201 posts

Uber Geek
+1 received by user: 402

Lifetime subscriber

#2261246 20-Jun-2019 09:37

gcorgnet:

..

Why is this so hard?

I would imagine to stop people randomly blocking phones as a form of harassment

Clint

Dyson

Shop now for Dyson appliances (affiliate link).

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261248 20-Jun-2019 09:38

Yeah, I get that. BUt by the time you volontarily provide your name, adress, a police report with those details on it and a receipt, surely we're passed the "randomly blacklisting handsets" phase...

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261250 20-Jun-2019 09:40

if anyone from Vodafone, 2degrees or Spark want to help out, it would be much appreciated.

The insurance won't accept the claim until the phone is blacklisted..

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2261253 20-Jun-2019 09:43

gcorgnet:

if anyone from Vodafone, 2degrees or Spark want to help out, it would be much appreciated.

The insurance won't accept the claim until the phone is blacklisted..

So then tell the insurance company to contact one of the carriers and get it blacklisted

gcorgnet

1096 posts

Uber Geek
+1 received by user: 273

ID Verified

#2261255 20-Jun-2019 09:44

Linux:

So then tell the insurance company to contact one of the carriers and get it blacklisted

I can't really imagine them doing that... Doesn't really seem to be their problem to solve...

1 | 2 | 3