Blacklisting a Mobile

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gcorgnet

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#251340 20-Jun-2019 08:57

Hi, I have a phone which has been stolen during a burglary and I need to blacklist it. Problem is it hasn't recently been used with any of the 3 providers.

What's the best/easiest way to get it blacklisted everywhere?

(The insurance company will be asking for proof of blacklisting as well)

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#2261230 20-Jun-2019 09:07

Have you got the IMEI for the handset?

All carrier share EIR data so once blacklisted on one carrier it's blacklisted on all 3

gcorgnet

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#2261231 20-Jun-2019 09:08

I do. but all 3 providers seem to have a convoluted way of processing that, and all assume with have been one of their customers

Linux

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#2261232 20-Jun-2019 09:11

gcorgnet:

I do. but all 3 providers seem to have a convoluted way of processing that, and all assume with have been one of their customers

You only need to contact one carrier to get it blacklisted then all that EIR data is shared

gcorgnet

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#2261234 20-Jun-2019 09:16

yeah, I get that, but so far both 2degrees and vodafone are playing hard ball as they can't see the phone having been used on their network recently.

xpd

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#2261235 20-Jun-2019 09:18

If you have the IMEI number, then all you need to do is contact the network provider, and ask them to do it. It shouldn't matter how much its been getting used, long as you have the authority to request it and correct details, it should be done.

It has to register the IMEI at some point for use.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#2261236 20-Jun-2019 09:20

File a police report and then anyone of them will blacklist the IMEI

freitasm

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#2261238 20-Jun-2019 09:21

Os the phone yours? Contact the provider you have an account with and report it stolen. You shouldn't contact a different operator. They won't tell you if the IMEI was used either, for privacy reasons.

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gcorgnet

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#2261239 20-Jun-2019 09:25

but that's the thing. this phone was purchased unlocked from noel leeming. Was used on skinny for a while then maybe 2 degrees prepay for a bit over the months.

But it hasn't been used recently so it seems providers won't blacklist it.

gcorgnet

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#2261241 20-Jun-2019 09:26

I obviously already have a police report.

And again: there is no account in my name associated to that phone, it was purchased from Noel Leeming, not from a phone store.

gcorgnet

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#2261243 20-Jun-2019 09:32

Made some progress with Vodafone who will blacklist the phone if I provide a copy of the police report (which I have) and a receipt showing the IMEI number (My receipt from Noel Lemming doesn't have that unfortunately).

Off to NL to try and get a different receipt. Not expecting much there...

Why is this so hard?

clinty

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#2261246 20-Jun-2019 09:37

gcorgnet:

..

Why is this so hard?

I would imagine to stop people randomly blocking phones as a form of harassment

Clint

gcorgnet

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#2261248 20-Jun-2019 09:38

Yeah, I get that. BUt by the time you volontarily provide your name, adress, a police report with those details on it and a receipt, surely we're passed the "randomly blacklisting handsets" phase...

gcorgnet

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#2261250 20-Jun-2019 09:40

if anyone from Vodafone, 2degrees or Spark want to help out, it would be much appreciated.

The insurance won't accept the claim until the phone is blacklisted..

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#2261253 20-Jun-2019 09:43

gcorgnet:

if anyone from Vodafone, 2degrees or Spark want to help out, it would be much appreciated.

The insurance won't accept the claim until the phone is blacklisted..

So then tell the insurance company to contact one of the carriers and get it blacklisted

gcorgnet

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#2261255 20-Jun-2019 09:44

Linux:

So then tell the insurance company to contact one of the carriers and get it blacklisted

I can't really imagine them doing that... Doesn't really seem to be their problem to solve...

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