Nokia 7 Plus. Loose USB C port

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old3eyes

9120 posts

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#254288 5-Aug-2019 16:07

My wife's noticed that her phone is not always charging. Had a look at it and the USB port seems loose. A new search seems to show it as a known problem with Nokia phones. Anyone else got this issue with a Nokia??

The phone is about 13 months old so is still within it's Spark warranty.

Product recall??

https://nokiamob.net/2019/07/21/nokia-mobile-is-aware-of-the-charging-port-issue-willing-to-address-it/

Regards,

Old3eyes

nzkc

1573 posts

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#2290372 5-Aug-2019 17:10

As it's (as you say) inside the warranty just take it back to Spark. I'd print out the articles you've found for further evidence when approaching spark to get it fixed.

Slightly off topic: for a while now I've been using magnetic chargers to avoid pulling cable in and out of the socket all the time. Definitely notice the difference regarding this type of issue. More convenient too.

rscole86

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#2300684 17-Aug-2019 08:28

The wife's phone has the same problem, unfortunately as there is a minor crack in the screen, the repair agent won't touch it.

Now looking for a replacement phone.

lNomNoml

1808 posts

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#2300737 17-Aug-2019 10:58

old3eyes:

My wife's noticed that her phone is not always charging. Had a look at it and the USB port seems loose. A new search seems to show it as a known problem with Nokia phones. Anyone else got this issue with a Nokia??

The phone is about 13 months old so is still within it's Spark warranty.

Product recall??

https://nokiamob.net/2019/07/21/nokia-mobile-is-aware-of-the-charging-port-issue-willing-to-address-it/

Tell Spark to replace it, not fix it.

nzjez

52 posts

Master Geek

#2300758 17-Aug-2019 12:14

I`m living in Australia at the moment, I bought a Nokia 7 Plus at Harvey Norman in Australia, after about 11 months with the phone it had the dreaded "phone wont charge through the USB socket".

I emailed Nokia Australia , and straight away they told me to send it to a service centre, they even included free courier to there. I`m in rural country Victoria and the service centre is in Sydney. The time it took from sending and getting it back was about 8 days. Very good service.

So maybe go through Nokia Service.

Jase2985

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#2300896 17-Aug-2019 15:00

lNomNoml:

old3eyes:

My wife's noticed that her phone is not always charging. Had a look at it and the USB port seems loose. A new search seems to show it as a known problem with Nokia phones. Anyone else got this issue with a Nokia??

The phone is about 13 months old so is still within it's Spark warranty.

Product recall??

https://nokiamob.net/2019/07/21/nokia-mobile-is-aware-of-the-charging-port-issue-willing-to-address-it/

Tell Spark to replace it, not fix it.

that not your choice though, its the retailers choice of what they do, generally, repair replace then refund.

Delphinus

611 posts

Ultimate Geek

#2300915 17-Aug-2019 15:55

nzkc: Slightly off topic: for a while now I've been using magnetic chargers to avoid pulling cable in and out of the socket all the time. Definitely notice the difference regarding this type of issue. More convenient too.

Any recommendations for the magnetic device?

DodgerNZL

37 posts

Geek

#2343518 25-Oct-2019 14:28

Myself and work colleagues have been using these ones for about a year now with no issues.

https://www.aliexpress.com/item/1000006327495.html

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

nzkc

1573 posts

Uber Geek

#2343523 25-Oct-2019 14:32

Oops - only just saw the question directed towards me because of the answer above.

Been using these for a while now and they're great: https://www.aliexpress.com/item/32887645165.html

Seem able to charge things quickly so seem to handle a good current!