Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8153 posts

Uber Geek

Subscriber

# 254288 5-Aug-2019 16:07
Send private message quote this post

My wife's noticed that her phone is not always charging.  Had a look at it and the USB port seems loose.   A new search seems to show it as a known problem with Nokia phones.  Anyone else  got this issue with a Nokia??

 

The phone is about 13 months old  so is still within it's Spark warranty.

 

Product recall??

 

https://nokiamob.net/2019/07/21/nokia-mobile-is-aware-of-the-charging-port-issue-willing-to-address-it/





Regards,

Old3eyes


Create new topic
686 posts

Ultimate Geek


  # 2290372 5-Aug-2019 17:10
2 people support this post
Send private message quote this post

As it's (as you say) inside the warranty just take it back to Spark. I'd print out the articles you've found for further evidence when approaching spark to get it fixed.

Slightly off topic: for a while now I've been using magnetic chargers to avoid pulling cable in and out of the socket all the time. Definitely notice the difference regarding this type of issue. More convenient too.

4352 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2300684 17-Aug-2019 08:28
Send private message quote this post

The wife's phone has the same problem, unfortunately as there is a minor crack in the screen, the repair agent won't touch it.

Now looking for a replacement phone.

 
 
 
 


1330 posts

Uber Geek


  # 2300737 17-Aug-2019 10:58
Send private message quote this post

old3eyes:

 

My wife's noticed that her phone is not always charging.  Had a look at it and the USB port seems loose.   A new search seems to show it as a known problem with Nokia phones.  Anyone else  got this issue with a Nokia??

 

The phone is about 13 months old  so is still within it's Spark warranty.

 

Product recall??

 

https://nokiamob.net/2019/07/21/nokia-mobile-is-aware-of-the-charging-port-issue-willing-to-address-it/

 

 

Tell Spark to replace it, not fix it.


43 posts

Geek


  # 2300758 17-Aug-2019 12:14
Send private message quote this post

I`m living in Australia at the moment, I bought a Nokia 7 Plus at Harvey Norman in Australia, after about 11 months with the phone it had the dreaded "phone wont charge through the USB socket".

 

 

 

I emailed Nokia Australia , and straight away they told me to send it to a service centre, they even included free courier to there. I`m in rural country Victoria and the service centre is in Sydney. The time it took from sending and getting it back was about 8 days. Very good service.

 

So maybe go through Nokia Service.


8816 posts

Uber Geek

Lifetime subscriber

  # 2300896 17-Aug-2019 15:00
Send private message quote this post

lNomNoml:

 

old3eyes:

 

My wife's noticed that her phone is not always charging.  Had a look at it and the USB port seems loose.   A new search seems to show it as a known problem with Nokia phones.  Anyone else  got this issue with a Nokia??

 

The phone is about 13 months old  so is still within it's Spark warranty.

 

Product recall??

 

https://nokiamob.net/2019/07/21/nokia-mobile-is-aware-of-the-charging-port-issue-willing-to-address-it/

 

 

Tell Spark to replace it, not fix it.

 

 

that not your choice though, its the retailers choice of what they do, generally, repair replace then refund.


294 posts

Ultimate Geek


  # 2300915 17-Aug-2019 15:55
Send private message quote this post

nzkc: Slightly off topic: for a while now I've been using magnetic chargers to avoid pulling cable in and out of the socket all the time. Definitely notice the difference regarding this type of issue. More convenient too.

 

Any recommendations for the magnetic device?


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.