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1463 posts

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# 255472 13-Aug-2019 18:26
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I received a call today (private number) from someone claiming to be from Samsung.  She had a kiwi accent and for all intents and purposes appeared legit to me, however the circumstances are a little strange.

 

She said that because I had recently had a Samsung device repaired and that it wasn't repaired the first time  that they wanted to send me a gift voucher as compensation (she was unable to tell me what kind of voucher it was).

 

I have had a Samsung device (S6) repaired 'recently', but it was a few months ago and via the retailer (PB Tech) and I am unaware of it having to be sent back for repair twice.  That doesn't mean that it didn't happen of course.

 

She asked me for my postal address, which I gave her because I can't see giving that information out doing me much harm, even if it is a scam.

 

 

 

I rang Samsung about it afterward and they are checking it out for me, but they did have record of my name and phone number.

 

 

 

Anyway, I thought I'd ask on GZ to see if anyone else has had a similar experience, legit or not?


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304 posts

Ultimate Geek


  # 2297665 13-Aug-2019 18:42
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Well if you receive a gift voucher well done, however if you receive a letter and it requests you to go online to claim then alarm bells should start ringing.


614 posts

Ultimate Geek


  # 2297681 13-Aug-2019 20:06
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Can confirm it's 100% legitimate, had 2 such calls after repairs.

They treat their after repairs service better than any other company I've ever heard of.

 
 
 
 




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  # 2297691 13-Aug-2019 20:51
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Good to know, thanks @tehgerbil

 

What kind of vouchers did you receive?


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Ultimate Geek


  # 2297695 13-Aug-2019 20:59
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It was 2 movie tickets that could be redeemed at any time at Event cinemas, iirc.

Used them at Hoytts. It was a nice touch after a less than ideal repair experience.



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  # 2297697 13-Aug-2019 21:02
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Nice!

 

Well I'm looking forward to seeing what I receive then! :)

 

 


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  # 2297698 13-Aug-2019 21:07
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SamF:

 

Nice!

 

Well I'm looking forward to seeing what I receive then! :)

 

 

 

 

A Note 10 Plus :D




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  # 2297700 13-Aug-2019 21:09
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Haha, I wish!!


 
 
 
 


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Master Geek


  # 2297715 13-Aug-2019 21:20
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Exactly same phone call at 5:30 this evening. Has been about 3 months since the initial repair (Note 9). Had all my details and verified post code.

Tad dubious.



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  # 2297717 13-Aug-2019 21:23
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Yeah, that's about the same time as my call.


dan

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  # 2297735 13-Aug-2019 22:04
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ive had a call from samsung like this in the past, asked how the repair went, i said badly, and then a samsung power bank turned up a week later




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  # 2316798 12-Sep-2019 21:34
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To conclude this discussion; I got a $20 Cafe club voucher.

 

Nice, but I still don't know anything about a repair delay :D


289 posts

Ultimate Geek


  # 2316889 13-Sep-2019 06:56
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Super common for Samsung to do this. It is actually a nice element to their customer service. Just recently they've been handing out massive gift cards to those who were unfortunate enough to pre-order the Galaxy Fold now that is officially cancelled. 





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