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woodson

232 posts

Master Geek


#255975 9-Sep-2019 11:05
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I've been having an odd problem for the last week or so, where my text messages are not received by my mum in the UK. I'm with Spark and my mum is with O2 in the UK. I get her messages no problem.

 

Trouble shooting this far:

 

- I've tried texting other numbers in the UK (on the same and different network to my mum) - no problems

 

- My wife and sister-in-law over here (on Spark and 2 Degrees respectively) have also texted my mum's number - texts not received

 

- My mum has taken her phone into her O2 shop and then took the battery out, cleaned the contacts and the SIM card, plus had a look at some other settings (not sure what), and said that there was nothing obvious.

 

This has happened once before and eventually, after a couple of weeks, sorted itself out. In the mean time it's a bit of a pain.

 

Just wondered if anyone else has/had this issue and has any ideas.

 

 

 

Thanks in advance for any tips. 😀


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gehenna
8435 posts

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  #2313467 9-Sep-2019 11:09
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What are the phones?

 

 


 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).
woodson

232 posts

Master Geek


  #2313470 9-Sep-2019 11:11
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I'm on an iPhone, my mum is using a Nokia dumb phone

 

(Messages were also not received from my wife's Galaxy S8) 🤔


graham007
221 posts

Master Geek


#2313491 9-Sep-2019 11:36
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its a bit strange,

 

 

 

might be a 1% chance any way your outgoing texts are going as MMS and not SMS , and therefore the other dumb phone cant receive it ?

 

 

 

perhaps change the dumb phone to a smart one as test example for 1 hour and see whats happening, it might help you to isolate the issue




woodson

232 posts

Master Geek


  #2313494 9-Sep-2019 11:43
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I've turned off the MMS message option on my phone just in case.

 

 

 

Bit hard for my mum to just swap her sim card into a friends smartphone as, from memory, it takes a full size sim. 


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