Phone repair - Nokia 7 Plus

Forums › Mobile handsets › Phone repair - Nokia 7 Plus

dm2000

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#288705 17-Jul-2021 19:43

Hi guys,

I have a Nokia 7 Plus that is no longer charging. The charging port is loose. It was sent to Fonefix for a quote - which was quite a bit!

Can anyone recommend a 3rd party repairer to get this repaired? Preference is in Wellington, but I'm happy to courier elsewhere if there's a decent repairer.

Thanks in advance!

old3eyes

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#2746086 18-Jul-2021 08:41

Are you still using the original charger that came with the phone?? My wife's one did the same and I found she was using a Samsung tablet charger. Got her to use the Nokia one and end of problem. The Nokia plug seemed to fit better.

Regards,

Old3eyes

Blurtie

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#2746211 18-Jul-2021 13:01

I'm currently having the same issue with my partner's phone, however I've gone back to the retailer to try and sort it. It's slightly outside of the 24 month warranty, so there's a bit of a run around - it's been sent back for a 3rd time for a repair... but I've been standing my ground and trying to get them to fix it under the CGA. It's apparently a pretty well known issue. Not sure if that's an option for you?

lNomNoml

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#2746239 18-Jul-2021 13:45

How much was it? maybe worth buying the replacement part yourself and trying to repair it yourself?

https://www.pbtech.co.nz/product/SEVOEM2B158/OEM-Nokia-7-plus-charging-board-green-including-sp

https://www.youtube.com/watch?v=688jPcUyGSs

Or getting another? https://www.trademe.co.nz/a/marketplace/mobile-phones/mobile-phones/nokia/other-nokia-phones/listing/3180806052?bof=adQSwhZ6

ANglEAUT

altered-ego
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#2746313 18-Jul-2021 20:14

I replaced my phone when this started happening a few months back. I was using multiple different charging cables due to the locations.

🤯 4 out of 5 posts with exactly the same problem?

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

dm2000

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#2746336 18-Jul-2021 22:07

@old3eyes - Unfortunately it's the socket itself that's loose. Need to get this replaced.

@Blurtie - It's been sitting in a drawer for about 9 months so not sure if I can use the CGA.

@lNomNoml - I don't mind getting parts but do not have the skill to perform a repair myself. If there's someone on GZ that's able to do this, I'm happy to pay for help.

@ANglEAUT - I wasn't aware this was a known issue, would have pressed harder months ago if I had known.

I'd hate to just toss this away, it's in good condition and does everything I need. If only there's a reasonably cost effective way to get the port replaced.

rscole86

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#2746380 19-Jul-2021 06:51

I doubt you'll find a repairer that's cost effective. The loose charging port is the most common complaint I've come across for this phone.

A couple of years ago we were going to be charged around $500 for a non warranty repair. There was a minor crack on the screen, which was not quoted for say the same time.

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openmedia

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#2746421 19-Jul-2021 09:12

lNomNoml:

How much was it? maybe worth buying the replacement part yourself and trying to repair it yourself?

https://www.pbtech.co.nz/product/SEVOEM2B158/OEM-Nokia-7-plus-charging-board-green-including-sp

https://www.youtube.com/watch?v=688jPcUyGSs

Or getting another? https://www.trademe.co.nz/a/marketplace/mobile-phones/mobile-phones/nokia/other-nokia-phones/listing/3180806052?bof=adQSwhZ6

You could shop around for a cheaper repairer. The going rate for a USB Cahre port near me is typically around $90

I recently swapped the charging port on my Motorola 5G using a part of Aliexpress as I couldn't get anything locally.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

Benoire

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#2746489 19-Jul-2021 11:12

I cracked the screen on my 7 plus and got a repair quote that was greater than buying a new 7 plus, no one could or would repair it cheaper... ended up binning the phone and picked up a different brand

dm2000

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#2748132 22-Jul-2021 12:54

Thanks for the help and advice. I'll have a think about it and decide how to proceed.

jonathan18

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#2791343 7-Oct-2021 16:34

My son’s 7 Plus has developed the same dang problem - I recalled reading this and other threads on GZ and had been pleased we’d avoided it thus far!

At the moment it’ll charge only if the plug is forced on an angle - draping the cable over a low object and placing a weight on the phone to force contact seems to work - but I imagine even this ‘solution’ will give up working at some point.

Has anyone had any luck in replacing the parts themselves? I doubt there’s any point paying someone to repair it. My guess is it’s time to look for a new phone for him - it was my wife’s old phone from a few years back, so it’s had an ok lifespan…