cell phone error message: DET02 Your call cannot be complete as dialed

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pro659

7 posts

Wannabe Geek

#30811 22-Feb-2009 08:28

Ok here it is. I keep trying to call my wife whom lives in michigan. These calls are going to her cell phone, and her provider is MetroPCS. I keep getting this message ( DET02 Your call cannot be complete as dialed. Please hang up and try the number again ). For other information were not fighting so I know she hasnt disconected. I was just wondering if someone can tell me what that message means. I love my wife and would hate to think I wouldnt know if something went wrong so please if anyone knows what this problem is, give me some feedback.

freitasm

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#197209 22-Feb-2009 09:05

It sounds like either of you are out of cellular coverage. Or the phone number you are dialing is not correct.

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pro659

7 posts

Wannabe Geek

#197211 22-Feb-2009 09:31

Thank you for your responce. I was thinking the same thing. So, that message has nothing to do with the phone being shut off a.k.a disconected?

D0ughnut007

10 posts

Wannabe Geek

#197212 22-Feb-2009 09:33

Couple of things here.

Where are you originating the call from? and when you say "these calls are going to her cell phone" do you mean that she receives a ringing alert and when she answers the incoming call - then you (the caller) receive the "call cannot be completed as dialed?" voice notification? and the call fails...

Personally I would suggest you pursue this with your phone carrier, hopefully you will be put onto someone or a team technically skilled enough to perform some signalling captures (and interpret) to track if your call establishment failures lies within their own network or outside their network.

If it's outside their network they'll have to pass your fault onto their sub carrier or destination network (in this case would be MetroPCS) to investigate further.

freitasm

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#197213 22-Feb-2009 09:33

A disconnected phone could have that message. Come to think of it this message is more likely to be that you are either punching the wrong numbers (area code plus phone numbers don't exist for example, or you are missing a number). If the phone was off then you would be directed to voice mail (assuming voice mail is enabled for that phone).

In any way I suggest you call from and to a landline...

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pro659

7 posts

Wannabe Geek

#197214 22-Feb-2009 09:42

OK i tried a landline and still get the same message. I also called customer suport twice and once i was hung up on and second time I wated almost 1 hour then the call was disconected. So thier realy no help to me. The real question im asking is is this a disconection message. Has she possibly had it disconected?

pro659

7 posts

Wannabe Geek

#197215 22-Feb-2009 09:46

Oh im calling her from Northern New York. She is near detriot Michigan.

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D0ughnut007

10 posts

Wannabe Geek

#197216 22-Feb-2009 09:55

Another alternative to the failure other than miss dialling (if you're pretty confident you are dialling correctly) is that the carriers may not have opened up the number range that your wife is using entriely (especially if its a new number range) - and the voice notification you are receiving is a carrier default, where all types of technical failures just divert this to.

Depends on your wifes number a new number? and has this failure always happened since she's had this? does this happen within a certain time range of the day? a few factors sub as time based carrier routing and cost based carrier routing could influence failures temporarily. Makes it frustrating for people in general.

Going on your most recent post, failure from landline and mobile. If you get the same "voice notification", couple of scenarios point towards and issue in metroPCS or that both the your landline and mobile network use the same carrier into MetroPCS. If you can communicate to your wife via SMS (provided your mobile accounts allow this), then you should be confident unless various "voice barrings" are in place that she is not disconnected from the metroPCS network.

I suggest you take this up with your carrier, mobile and landline.

pro659

7 posts

Wannabe Geek

#197217 22-Feb-2009 10:03

I have her number on fast dial on both my landline and cellphone. Thats how I have allways called her. Could it be that. do i have to start dialng the number by hand ever time. Sorry if i sound so dumb I just dont know much about there things and am worried shes shut the service down or something. Dont know why she would but imj not certin anymore. I also contacted my phone company and they said that everything is fine by what they are looking at. Service is running great. and when I call her providers service line I keep getting hung up on or a message saying theres no one to assist me right now.

D0ughnut007

10 posts

Wannabe Geek

#197219 22-Feb-2009 10:15

Sorry, I don't really have anything other than whats been technically suggested above.

pro659

7 posts

Wannabe Geek

#197220 22-Feb-2009 10:22

Ok thanks. I did try calling her customer suport and they wouldnt tell me anything. They said that the message I recived more then likely means shes just out of range for the call. Im hopeing so. thank you, you have been very helpfull.

pro659

7 posts

Wannabe Geek

#197223 22-Feb-2009 10:33

anyone else have any advice about what else this message might be. Ill listen to everyones opinion. PLease continue messageng me. And thank you for all your help out there. Once again the message i keep getting after her phone rings twice is this.....( det02, your call cannot be completed as dialed. Please hang up and try the number again ).