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taniwha

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#3140 10-Jan-2005 17:41
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I did about 50MB of GPRS traffic in the week leading up to christmas - and my prepay balance still hasn't moved.
has it slipped through the cracks?? how long does GPRS take to bill?

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taniwha

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  #11702 10-Jan-2005 17:57
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Maybe.. i'm trying to get an indication of how much it costs me to do certain activities over GPRS.
but the billing often doesn't happen.

i imagine it will suddenly kick in again, and i'll loose a large chunk of my balance.
Is there somewhere i can view the details of my GPRS activity?

jcr976
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  #11704 10-Jan-2005 17:59
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The only place I can think of is MYA (manage your Acc) on the vodafone.co.nz site but i'm on Acc and not sure if this works for prepay.

 
 
 
 


taniwha

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  #11706 10-Jan-2005 18:03
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I've been to MYA, and i can see my contract account GPRS usage
Nothing there for the prepays i've got linked there.

i've got rougly $200 balance on each of my 2 prepay sim, don't want them to suddenly leap to zero.
i'll have to bug 777 and ask if there's any possiblity of unbilled GPRS suddenly being billed - ie how long is their longest billing delay.

Anyone know how to ring 777 from a landline? (there's not enough coverage here to hold a phone call).

jcr976
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  #11707 10-Jan-2005 18:07
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777 will not know, If it was before christmas, I would say you are not going to be charged

taniwha

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  #11783 12-Jan-2005 14:55
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alrighty... my prepay balance just leapt down $80 overnight.

that's a pretty huge big billing delay.

jcr976
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  #11786 12-Jan-2005 17:31
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Yes but user pays

Mobileguy
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#11787 12-Jan-2005 18:04
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Hi,

You should ring Vodafone NZ and ask what has happened. Sounds like delayed billing of sorts.

In New Zealand: dial 777 free from your mobile or 0800 800 021
In Australia: dial 777 free from your mobile (if you're connected to the Vodafone Australia network)

Other countries: call us on +64 9 357 5198

cheers

 
 
 
 


taniwha

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  #11788 12-Jan-2005 18:14
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I have called 777 - they say i did $60 @ midday today.
took me 10 minutes to rack up $60 bill.
I did some calculations, and that means an average of 10kbyte/s

the nice lady on 777 thinks it might be billing fault - so i'll await her findings

it's possible my brand new palmPDA decided to do something suddenly and talked to my phone while i was away at lunch??? I would hope not. If that is the case what i need is the IP addresses that i talked to.

Mobileguy
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  #11789 12-Jan-2005 18:19
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Hi,

Well maybe if you have enabled say checking of your email every 10 minutes etc for new mail this would rake up charges.

If a PDA and say GPRS EVDO etc its a always on connection and it may connect automatically to check things like mail???

Is the Palm internet connected???

Check if anything is set to auto.

cheers

jcr976
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  #11790 12-Jan-2005 18:22
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Thats when the charge would of come off your prepay Acc not when you used the GPRS, Charging for GPRS is done in batches, going by your first post you have no need to query.

taniwha

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  #11791 12-Jan-2005 18:25
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Palm OS always connects automatically using the last connection you used - that's just how the networking works. Something want's network access, the OS will connect it.

I don't think i have any automatic email checking . there is a new wireless weather forecast retrieval - There's MSN chat, icq, jabber.. Those are the likely cuplrits

Some info on what the GPRS traffic was would answer that question.

I'm awaiting a call back from 777. Not sure how long to wait. I'm stuck at work for the next hour or so, but there's no gsm coverage at home (Brooklyn). Hope they call soon.


Mobileguy
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#11792 12-Jan-2005 18:34
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Hi,

With questions like where and what you have contacted to be would need to be investagated as I have quered things like this in the past and they had to lodge a job with the techincal team to look into it.

The nice people on 777 - 0800 800 021 gave me a job number and said it would take a few days as its not a urgent request.

I would call and ask to see what happened as Im sure Vodafone do note that you called etc and if no action taken I would ask for them to escalate this and get your a job number to follow up on.

Hope that helps.

cheers.


taniwha

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  #12607 8-Feb-2005 16:12
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never did get my call returned by 777, so i phoned again and this is the story i got this time.

Vodafone upgraded their wap gateway or somethign related to billing over summer. This was because (or a result of??) all GPRS in december not being charged correctly.

So, on the 11th January, (the day after i topped up my prepay) 2+ months of GPRS usage was billed to my account :-(

it included GPRS traffic all the way back into late november.

i'm more than a little peeved. yeah, i used the traffic, but i expected more timely billing, and wanted to work out what the costs were. I'd heard vodafone live was free around the same so thought that might be why.. and when i was not charged for so long i thought it was an indication that GPRS was free and/or traffic to vodafone's imap server was free.....

so, i'm peeved that billing wasn't done in a timely manner.. bleh....



johnr
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  #12608 8-Feb-2005 16:29
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No way 2 months of GPRS charges would of come off. maybe a week or so but not 2 months. There have been upgrades going on nothing to do with the WAP gateway though. The billing system yes.

taniwha

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  #12609 8-Feb-2005 16:37
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That's what 777 told me...
He guy said "hang on while i bring up that email..."
and then read out to me pretty much what i said above....

i had $60 of GPRS hit at midday on 12th Jan, and i hadn't used an GPRS for several days...
another $20 the next day, also without me doing further GPRS.

i'd be pleased if this is a mistake that can be reversed, but i'm unsure on how to pursue it.

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