Topping up issues

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bono_b

2 posts

Wannabe Geek
Inactive user

#3805 6-Apr-2005 17:44

When I dial 0800323232 to top my fone up it says "press 1 for topping up etc" I press 1 and it doesn't respond. I know this problem is fixed by just changing a certain setting(s). lol yeah its a nokia 3585 (im poor). If any could help me out here it would mean alot to me.
Thanks

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#14025 6-Apr-2005 18:21

I wouldn't be that quick to blame on the phone model. Telecom is in the middle of project that could have impacts on this and other functionalities. I can't say more than this now.

The best thing you can do is complain. Call *123 and complain every time it happens. They will not the fault one day.

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smallgear

30 posts

Geek

#14051 7-Apr-2005 10:16

Or you could just try and turn your dtmf tones back on, and that should fix it. The dtmf tones need to be activated so the 0800323232 can identify what number you are pressing

Felix

344 posts

Ultimate Geek
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#14137 11-Apr-2005 13:49

Actually the upgrade of the billing system "shouldn't" affect the IVR for prepaid top ups. I expect it is the DTMF settings.

To ensure you have the right settings go to

menu
settings
phone settings
DTMF tones

and ensure you have the following

Manual DTMF tones, should be set to Continuos
DTMF tone length, should be set to short

If these are your settings, and you are still not having any joy, I recommend you take your handset to Mobile Fone Repair and ask them to check it out.

F5

PeepingTom

6 posts

Wannabe Geek
Inactive user

#14165 14-Apr-2005 00:52

Definately, DTMF tones, fixed this on many phones., follow above steps, it'll fix it