E71 Lock Code Recovery

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Wob

310 posts

Ultimate Geek

NBN Co

#41645 21-Sep-2009 11:53

It's happened again!!!

A few weeks back I started a thread because my E71 had stopped picking up email. Because it was a special handset with "field test" software on it, I didn't want to do a factory reset. The solution was to swap my handset for another one (normal one bought through Vodafone), and hey-presto emails were flooding in again - happy days!!

Now my new handset is doing the same thing - not so happy days!!

When I try and sync MFE, I get: "System Error - Try again later!" I would be quite happy to do a reset, but for some reason the lock code is incorrect.

Is there any way to recover the lock code from an E71 handset?

The default should be 12345, but my handset was used by someone else in the company (who didn't change the lock code) and this doesn't work. I don't want to try it any more times either otherwise the handset will lock-up.

If I take it to a dealer can they recover or reset the lock code?

I really like my E71, but am getting quite frustrated here.

Notes:

- Firmware is up to date

- I have deleted and re-loaded MFE

Now based in Perth WA.

johnr

19282 posts

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Inactive user

#257328 21-Sep-2009 13:10

Only Nokia can check / Chnage the security code

Or you could use Nokia NIS (download off the web to check out phone settings)

John

coffeebaron

6231 posts

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#257334 21-Sep-2009 13:22

johnr: Only Nokia can check / Chnage the security code

Or you could use Nokia NIS (download off the web to check out phone settings)

John

Yup - NSS should show lock code:
http://www.b-phreaks.co.uk/index.php?main_page=page_2

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johnr

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#257335 21-Sep-2009 13:23

Yer sorry NSS not NIS DOH!

Wob

310 posts

Ultimate Geek

NBN Co

#257376 21-Sep-2009 17:02

Any idea where on NSS I can find the Lock Code?

Now based in Perth WA.

coffeebaron

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#257395 21-Sep-2009 18:04

Wob: Any idea where on NSS I can find the Lock Code?

Good question. I was sure it was just there - maybe only for some models. Try this:
http://www.dotsis.com/mobile_phone/archive/index.php/t-155618.html

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Wob

310 posts

Ultimate Geek

NBN Co

#257401 21-Sep-2009 18:29

That found it, and just as I expected it is the default code (12345).

Unfortunately, whenever I try this code it comes up with "Code Error".

Am I doing something basically wrong here? I am entering the code as digits; 12345 then ok, same thing every time.

I'm starting to think there is something seriously screwy with this handset now!!

Now based in Perth WA.

johnr

19282 posts

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Inactive user

#257402 21-Sep-2009 18:37

its not asking for the tarm security code? This is the code setup when setting up mail for exchange the fist time

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coffeebaron

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#257429 21-Sep-2009 20:14

Try this but ONLY if you REALLY want to fully RESET your phone:
Turn on the phone while pressing "3" + "*" and the GREEN button & keep holding them

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Wob

310 posts

Ultimate Geek

NBN Co

#257486 22-Sep-2009 08:03

johnr: its not asking for the tarm security code? This is the code setup when setting up mail for exchange the fist time

Not sure what that is, never been asked for it.

coffeebaron: Try this but ONLY if you REALLY want to fully RESET your phone:
Turn on the phone while pressing "3" + "*" and the GREEN button & keep holding them

Will this turn my phone into an attractive belt ornament?

I will try our dealer another time before this.

Sigh.... remember when phones were (literaly) the size of a breeze block and - get this - made phone calls, and that's all!!?!

"You're living in the past!! Contemporise man, contemporise!!"

Now based in Perth WA.

coffeebaron

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#257489 22-Sep-2009 08:34

Wob:Will this turn my phone into an attractive belt ornament?

I will try our dealer another time before this.

No, it should be all safe to do. It is a master master reset, erasing all your data. settings and restoring to factory, like just out of the box.

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Wob

310 posts

Ultimate Geek

NBN Co

#257506 22-Sep-2009 09:43

WooooooooooHooooooooooo!!?!

That did the trick - cooking with gas again!!

Thanks coffeebaron and johnr, next time you're in the garden city pop round to the office for some pretty average coffee and some moderately priced biscuits!!

Now based in Perth WA.

johnr

19282 posts

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#257514 22-Sep-2009 10:14

Also make you have the latest mail for exchange client as well

BrentR

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#257557 22-Sep-2009 13:36

Most curren for the E71 is 2.9.158

Can be downloaded here http://www.businesssoftware.nokia.com/mail_for_exchange_downloads.php

coffeebaron

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#257588 22-Sep-2009 15:10

Wob: WooooooooooHooooooooooo!!?!

That did the trick - cooking with gas again!!

Thanks coffeebaron and johnr, next time you're in the garden city pop round to the office for some pretty average coffee and some moderately priced biscuits!!

Excellent!
Your next trick will be to use NSS to debrand it & update with generic firmware - but that's another thread :)

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