It astonishes me that people dont have insurance cover for these things.
My insurance provider will replace my personal mobile for a $100 excess, this is covered under my contents insurance.
Even Telecoms mobile insurance is great value for those who have at least one major accident a year.
My insurance-covered customers ring and say "My phone is playing up, i have an insurance letter", and I replace their phone same day.
All my quotes specify the type of damage to the phone if known, and the fact that the phone is "probably beyond ecomical repair - can be confirmed for $45 by our service agent", and we have NEVER had a claim refused. (I do lots of these)
My phones are covered under my insurance however it has an excess of $250. I was considering using the vodafone insurance (read about it somewhere but was told that it was for only for On account users.
I am unsure whether vodas offering applies to phones brought outside of NZ apply for their insurance though.
Telecoms insurance product is not available for 'Prepaid' Im sure it would be the same the Vodafone and their 'Prepay' system.