Apache modem via USB hangs

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geekiegeek

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#7981 26-May-2006 06:32

I have installed the USB modem as per the T'com instructions but when I dial it gets to the "verifying username and password" stage and just sits there. ??????

tonyhughes

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#36652 26-May-2006 08:10

What login/pass are you using? mobile@jamamobile / telecom ?

SNicolle

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#36659 26-May-2006 08:40

i had this problem repeatedly but intermittently across two PCs, and I self trouble shooted relentlessly to no accurate avail. Any tips would be appreciated, but the apache i had is gone now

nzbnw

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#36667 26-May-2006 09:24

Have you tried calling the Telecom Wireless Help Desk on 0800400909 Option 3?

They should be able to help.

Cheers

PS does the Apache need to use the +crm=1 command? (Start < Control Panel < Phone and Modem Options < Modems < Advanced)??

Jama

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#36670 26-May-2006 09:40

No the Apache does not need to have the at+crm=1 command added.

1. Disable ActiveSync (USB port)
2. Start Apache 'Wireless Modem' program. Select USB, press 'Start'
3. Plug Apache into PC

It works fine on my laptop.

You are dialling #777
user: mobile@jamamobile
pass: telecom

freitasm

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#36683 26-May-2006 10:35

You shouldn't need to disable ActiveSync, the Pocket PC will change its device type as soon as you start th WMODEM program and type the [START].

However I had this problem last year, and it solved by itself. At that time I pointed this to authentication.

Yesterday (25 May) I couldn't connect the Apache to the data stream while in the Auckland airport on my way to Singapore. Perhaps, what Jama doesn't know, is that there was an authentication outage these days? Perhaps related to the Xtra authentication problems?

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Jama

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#36685 26-May-2006 10:38

There is no link between Jamamobile and Xtra from an authentication perspective. CDMA uses a different RADIUS to Xtra. The common part is that Jamamobile does backhaul through Xtra for internet. So, in that perspective Jamamobile is a big fat Xtra customer.

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geekiegeek

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#36696 26-May-2006 11:59

I have disabled Activesync and I'm using the correct username and password. it just hangs.

I tried this sometime ago on another PC and had the same issue - I wonder if the problem is with the apache?