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Topic # 93735 28-Nov-2011 15:11 Send private message

Hi there, 

I am not sure if this is the correct forum to be posting in but i am have a really frustrating issue with my Nokia E71 phone. My phone broke so my dad gave me a Nokia E71 that one of his staff used to use. 

But when i put my sim in, this one message keeps popping up all the time and it is extremely frustrating. It pops up during composing text messages and it also interferes with phone calls as it pops up just before im about to answer a call. It beeps when the message comes up so you can understand how frustrating it is. The message reads: "Invalid Password. Check the Password in Profile> Credentials> Password." 

This is very strange because i have never entered a password into this phone and there was photos and contacts on the handset from the old user so potentially the old user set a password for the phone? It is also confusing because when i go into 'Profiles', it is only to do with sounds such as silent and normal modes etc. 

Please help me, i need to use this phone a lot so this is extremely frustrating. Can anyone please solve this issue or tell me what to do? Any advice is much appreciated.

Thanks,
KC


[Mod (N8): Made subject line more descriptive] 

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  Reply # 551015 28-Nov-2011 15:13 Send private message

There is an exchange email account setup on the handset, You need to go delete it

John



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  Reply # 551022 28-Nov-2011 15:23 Send private message

Thanks John, 

Any idea of how i i would do that?  

BDFL - Memuneh
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  Reply # 551024 28-Nov-2011 15:24 Send private message

You should really do a factory reset on the phone to erase everything the previous owner left there and start fresh.






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  Reply # 551027 28-Nov-2011 15:25 Send private message

Can i do a factory reset on the phone myself or do i have to take it into a mobile shop? 

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  Reply # 551030 28-Nov-2011 15:26 Send private message

It's just some code you enter via keyboard. Google as we don't give out codes here.




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  Reply # 551078 28-Nov-2011 16:53 Send private message

KC747: Can i do a factory reset on the phone myself or do i have to take it into a mobile shop? 


Really easy to do.  I just did a factory reset on my E71 before putting it on trademe.

For best results, search "nokia e71 hard reset" 






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  Reply # 551111 28-Nov-2011 17:33 Send private message

Thanks for that. 

I just tried entering the code and when it asked me for a password i entered the suggested one but it says incorrect code. I'm not sure what to do now. Any suggestions?

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  Reply # 551113 28-Nov-2011 17:35 Send private message

If its not 12345 and you have tried others it has to goto Nokia care service centre to reset the security code

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  Reply # 551114 28-Nov-2011 17:36 Send private message

Or find the email account under message options message settings and delete it

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  Reply # 553126 3-Dec-2011 16:15 Send private message

Just on a similar note.  Can anyone just send it to the manufacturer to reset it?  I mean if someone picks up a lost phone or steals it ...

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