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Topic # 240348 3-Sep-2018 15:42
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Att Moderators If this is not the right locale for this please move.

 

Over the last few days I have noticed that when accessing Google Photos in browser it is taking a very long time for the imagaes to start displaying and I have grey squares for a looooooooooooooong time. My Library is not huge at around 150,000 images. I am on a 900+ UFB connection.

 

This is occuring over various browsers ( Edge, Chrome, Safari) and various devices. On all devices I have cleared caches etc and turned of extensions etc and the slowness continues. It can take from 10 to 30 minutes to display the library.

 

Any ideas folks?

 

 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 2083357 3-Sep-2018 16:27
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I find it pretty slow on iOS as well.




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  Reply # 2083379 3-Sep-2018 16:49
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Fine for me at home (2degrees - though using cloudfare dns) and at work (Vocus network).


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  Reply # 2083403 3-Sep-2018 17:46
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Move to the forum of your isp.

No issues here, even on wifi with an iPhone where I can spin down to a photo from any year and it loads near instantly. Orcon.



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  Reply # 2083411 3-Sep-2018 18:14
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I have just checked the Google Photos Apps on my iPad and Note 8 and the photos load as normal. These devices are connected to the same network as the PCs using browsers. If I use the browser on the iPad and the Note the loading is painfully slow.

If it is a Spark issue what would I be asking them?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 2083412 3-Sep-2018 18:17
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Are you using Spark's DNS servers?

 

 




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  Reply # 2083413 3-Sep-2018 18:21
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@sbiddle Yes I am, I don’t mess them as it usually causes more issues than it solves




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 2083414 3-Sep-2018 18:27
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I’m on sparks dns as well.




Previously known as psycik

NextPVR: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,
OpenHAB: ODroid C2 eMMC DriveOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex




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  Reply # 2083522 4-Sep-2018 07:53
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I have tried loading Google Photos in browser using 4G and get the same result. It takes an eternity to load.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 2083854 4-Sep-2018 14:47
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What 4G provider?



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  Reply # 2083979 4-Sep-2018 18:37
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@MadEngineer I have tried this with Callplus, VF and Spark. It is  sloooooooooooooow as with all three as it is with our UFB





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 2083998 4-Sep-2018 19:35
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MikeB4:

 

@MadEngineer I have tried this with Callplus, VF and Spark. It is  sloooooooooooooow as with all three as it is with our UFB

 

Very snappy with me (serious). 3 Seconds to a full pageload on 2degrees UFB for photos.google.com (on my Chromebook) and snappy to browse. I've got 5+ years worth of photos in it too.







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  Reply # 2084220 5-Sep-2018 10:34
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I swear this issue will turn my bald head grey cry





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 2084265 5-Sep-2018 11:57
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It actually sort of sounds like a MTU issue on your end.

 

What is your MTU set as on your Edgerouter + have you got MSS clamping enabled?







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  Reply # 2084269 5-Sep-2018 12:06
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MTU is set at 1492 which I believe is the default. On my Router I cannot see any settings for MSS Clamping  





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 




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  Reply # 2084326 5-Sep-2018 13:46
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OK I jumped in the car and took my laptop around to a family members abode, connected to their Network when I try to load Google Photos in Browser the same thing happens the loading is painfully slow, after 40 minutes I surrendered. The only photos that display reletively quickly are those taken in teh last few days and even then they take a good 10 minutes to display.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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