Google Photos very very very slow loading in browser

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MikeB4

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#240348 3-Sep-2018 15:42

Att Moderators If this is not the right locale for this please move.

Over the last few days I have noticed that when accessing Google Photos in browser it is taking a very long time for the imagaes to start displaying and I have grey squares for a looooooooooooooong time. My Library is not huge at around 150,000 images. I am on a 900+ UFB connection.

This is occuring over various browsers ( Edge, Chrome, Safari) and various devices. On all devices I have cleared caches etc and turned of extensions etc and the slowness continues. It can take from 10 to 30 minutes to display the library.

Any ideas folks?

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#2083357 3-Sep-2018 16:27

I find it pretty slow on iOS as well.

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nzkc

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#2083379 3-Sep-2018 16:49

Fine for me at home (2degrees - though using cloudfare dns) and at work (Vocus network).

MadEngineer

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#2083403 3-Sep-2018 17:46

Move to the forum of your isp.

No issues here, even on wifi with an iPhone where I can spin down to a photo from any year and it loads near instantly. Orcon.

You're not on Atlantis anymore, Duncan Idaho.

MikeB4

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#2083411 3-Sep-2018 18:14

I have just checked the Google Photos Apps on my iPad and Note 8 and the photos load as normal. These devices are connected to the same network as the PCs using browsers. If I use the browser on the iPad and the Note the loading is painfully slow.

If it is a Spark issue what would I be asking them?

sbiddle

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#2083412 3-Sep-2018 18:17

Are you using Spark's DNS servers?

MikeB4

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#2083413 3-Sep-2018 18:21

@sbiddle Yes I am, I don’t mess them as it usually causes more issues than it solves

davidcole

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#2083414 3-Sep-2018 18:27

I’m on sparks dns as well.

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MikeB4

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#2083522 4-Sep-2018 07:53

I have tried loading Google Photos in browser using 4G and get the same result. It takes an eternity to load.

MadEngineer

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#2083854 4-Sep-2018 14:47

What 4G provider?

You're not on Atlantis anymore, Duncan Idaho.

MikeB4

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#2083979 4-Sep-2018 18:37

@MadEngineer I have tried this with Callplus, VF and Spark. It is sloooooooooooooow as with all three as it is with our UFB

michaelmurfy

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#2083998 4-Sep-2018 19:35

MikeB4:

@MadEngineer I have tried this with Callplus, VF and Spark. It is sloooooooooooooow as with all three as it is with our UFB

Very snappy with me (serious). 3 Seconds to a full pageload on 2degrees UFB for photos.google.com (on my Chromebook) and snappy to browse. I've got 5+ years worth of photos in it too.

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MikeB4

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#2084220 5-Sep-2018 10:34

I swear this issue will turn my bald head grey

michaelmurfy

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#2084265 5-Sep-2018 11:57

It actually sort of sounds like a MTU issue on your end.

What is your MTU set as on your Edgerouter + have you got MSS clamping enabled?

MikeB4

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#2084269 5-Sep-2018 12:06

MTU is set at 1492 which I believe is the default. On my Router I cannot see any settings for MSS Clamping

MikeB4

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#2084326 5-Sep-2018 13:46

OK I jumped in the car and took my laptop around to a family members abode, connected to their Network when I try to load Google Photos in Browser the same thing happens the loading is painfully slow, after 40 minutes I surrendered. The only photos that display reletively quickly are those taken in teh last few days and even then they take a good 10 minutes to display.

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