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Forums › IT Pro and developers › Google Photos very very very slow loading in browser
MikeB4

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#240348 3-Sep-2018 15:42
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Att Moderators If this is not the right locale for this please move.

 

Over the last few days I have noticed that when accessing Google Photos in browser it is taking a very long time for the imagaes to start displaying and I have grey squares for a looooooooooooooong time. My Library is not huge at around 150,000 images. I am on a 900+ UFB connection.

 

This is occuring over various browsers ( Edge, Chrome, Safari) and various devices. On all devices I have cleared caches etc and turned of extensions etc and the slowness continues. It can take from 10 to 30 minutes to display the library.

 

Any ideas folks?

 

 




Here is a crazy notion, lets give peace a chance.

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davidcole
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  #2083357 3-Sep-2018 16:27
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I find it pretty slow on iOS as well.




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  #2083379 3-Sep-2018 16:49
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Fine for me at home (2degrees - though using cloudfare dns) and at work (Vocus network).

MadEngineer
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  #2083403 3-Sep-2018 17:46
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Move to the forum of your isp.

No issues here, even on wifi with an iPhone where I can spin down to a photo from any year and it loads near instantly. Orcon.




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MikeB4

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  #2083411 3-Sep-2018 18:14
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I have just checked the Google Photos Apps on my iPad and Note 8 and the photos load as normal. These devices are connected to the same network as the PCs using browsers. If I use the browser on the iPad and the Note the loading is painfully slow.

If it is a Spark issue what would I be asking them?




Here is a crazy notion, lets give peace a chance.

sbiddle
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  #2083412 3-Sep-2018 18:17
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Are you using Spark's DNS servers?

 

 

MikeB4

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  #2083413 3-Sep-2018 18:21
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@sbiddle Yes I am, I don’t mess them as it usually causes more issues than it solves




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davidcole
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  #2083414 3-Sep-2018 18:27
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I’m on sparks dns as well.




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MikeB4

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  #2083522 4-Sep-2018 07:53
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I have tried loading Google Photos in browser using 4G and get the same result. It takes an eternity to load.




Here is a crazy notion, lets give peace a chance.

MadEngineer
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  #2083854 4-Sep-2018 14:47
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What 4G provider?




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MikeB4

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  #2083979 4-Sep-2018 18:37
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@MadEngineer I have tried this with Callplus, VF and Spark. It is  sloooooooooooooow as with all three as it is with our UFB




Here is a crazy notion, lets give peace a chance.

michaelmurfy
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  #2083998 4-Sep-2018 19:35
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MikeB4:

 

@MadEngineer I have tried this with Callplus, VF and Spark. It is  sloooooooooooooow as with all three as it is with our UFB

 

Very snappy with me (serious). 3 Seconds to a full pageload on 2degrees UFB for photos.google.com (on my Chromebook) and snappy to browse. I've got 5+ years worth of photos in it too.




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MikeB4

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  #2084220 5-Sep-2018 10:34
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I swear this issue will turn my bald head grey cry




Here is a crazy notion, lets give peace a chance.

michaelmurfy
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  #2084265 5-Sep-2018 11:57
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It actually sort of sounds like a MTU issue on your end.

 

What is your MTU set as on your Edgerouter + have you got MSS clamping enabled?




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MikeB4

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  #2084269 5-Sep-2018 12:06
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MTU is set at 1492 which I believe is the default. On my Router I cannot see any settings for MSS Clamping  




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MikeB4

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  #2084326 5-Sep-2018 13:46
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OK I jumped in the car and took my laptop around to a family members abode, connected to their Network when I try to load Google Photos in Browser the same thing happens the loading is painfully slow, after 40 minutes I surrendered. The only photos that display reletively quickly are those taken in teh last few days and even then they take a good 10 minutes to display.




Here is a crazy notion, lets give peace a chance.

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