New Tivo fails Guided Setup with N11 Error

Forums › TiVo › New Tivo fails Guided Setup with N11 Error

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#107728 17-Aug-2012 21:12

Just got a new Tivo and trying to run through the guided setup process.

I've gone onto the MyTivo site and registered my Tivo's serial number against my new account.

However every time I try and register the Tivo I get the N11 error message.

It progresses past the first step, checks the account and get to the "Getting Info".. Spends a few seconds on that then gives me the N11 error.

The MyTivo site is no help at all.

http://support.mytivo.co.nz/index.php?action=artikel&cat=33&id=75&artlang=en&highlight=N11

This problem occurs on both the wireless and wired connected to Telecom ADSL and I've tried with my 3G router.

Any thoughts?

Skolink

1081 posts

Uber Geek

#673870 17-Aug-2012 21:32

I assume your internet is quite stable? Same goes for the wired Ethernet connection you used? You could try bypassing your network switch and plug only the TiVo into your router.

I have seen that happen on Series 1 TiVos for at least a couple of reasons.
-A dodgy power supply on a PC connected to the same network switch. Turning the PC off fixed the problem (it eventually smoked).
-Flaky ADSL in a rural household. A new modem and a master filter fixed the problem.

The S1 says "connection interrupted" rather than a silly error code which you then have to look up.

freitasm

BDFL - Memuneh
79316 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#673871 17-Aug-2012 21:33

From what I read in some other forums it's likely to be your router blocking something - the following outgoing ports need to be open:

TCP port 80 TCP port 443 TCP port 5223 TCP port 7287 TCP port 7288
TCP port 8078 TCP port 8079 TCP port 8081 TCP port 8181

Make sure your router is allowing all traffic through for outgoing connections, or at least these ports. This includes any proxy you have around the house.

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#673873 17-Aug-2012 21:39

My internet is fine with no firewall and just doing dynamic nat outbound.

Plus I have tested with my 3G XT connection too, so reasonably sure that's all working fine.

Tempted to run wireshark but would have to dig out my hub for that.

DanHybrid

112 posts

Master Geek

Trusted

Hybrid TV (TiVo)

#673875 17-Aug-2012 21:40

Hi BarTender,

The Telecom NZ site has a slightly more buffed out information on N11 http://telecom.custhelp.com/app/answers/detail/a_id/3727/~/tivo-error---connection-interrupted-(n11)

For sanity though, while you are looking at your router settings et al, i'd suggest connecting via ethernet cable as it reduces one less potential issue while you are fault finding.

And yes, please do confirm your router allows the traffic.

Cheers,
Dan

Edit: on 3G we don't offer support on that on this side of the pond, because at least traditionally 3G isp providers/or hardware here were/are blocking ports depending on your configuration.

Even down to people are usually able to access the service using Android tethering, but iPhone tethering will fail.

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#673878 17-Aug-2012 22:19

Tried all of the above.

Just tried on my android phone teather on both the internet and direct Telecom APNs after I disabled Wireless security.

Still no joy.

After about 6 seconds on the Getting Info it gives me the connection interrupted. The Connecting works fine and sets the clock time & gets my account info.

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#673885 17-Aug-2012 22:50

Now just tried doing a firmware upgrade as per doing the "pause then 56":

http://www.weaknees.com/tivo-kickstart-codes.php

And it's coming back:

Connecting to the server ...

Error : Bad connection

This was both on Wired ADSL, and wired via my separate 3G Router (which is what I am using now to post)

I'm fairly confident something is broken in Hybrid, or my box is a busted one :(

trig42

5816 posts

Uber Geek

ID Verified

#673905 18-Aug-2012 06:13

I wonder, can you take it somewhere else (neighbour, mate etc) and see if it completes?

Does sound like a dodgy unit.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#673911 18-Aug-2012 07:32

Yep it was Hybrid....

Powered it on this morning and it's now past that stage, scanned channels and downloading EPG.

And a little child waits.

trig42

5816 posts

Uber Geek

ID Verified

#673912 18-Aug-2012 07:34

Good news.

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#673915 18-Aug-2012 07:55

And now it's working fine.... <phew>

DanHybrid

112 posts

Master Geek

Trusted

Hybrid TV (TiVo)

#673917 18-Aug-2012 08:04

Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#673925 18-Aug-2012 08:36

DanHybrid: Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan

Having a crack at downloading some free Caspa content... Will see how that goes but so far so good.

freitasm

BDFL - Memuneh
79316 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#673943 18-Aug-2012 09:26

DanHybrid: Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan

Dan, thanks for updating this on a weekend :)

Good luck with your new Tivo Bartender...

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#675131 21-Aug-2012 14:59

freitasm:
DanHybrid: Just going to confirm it was the TiVo servers.

Let me know ifyou spot any further issues.

Dan

Dan, thanks for updating this on a weekend :)

Good luck with your new Tivo Bartender...

Many thanks for looking into this Dan, and it's working a treat.

WAF is pretty high and she managed to turn on the TV and navigate without any instruction from me which is always a good sign.

If only Hybrid managed to get more paid content on there, it would be the killer product with up to date TV shows.

I would happily pay $10-20 per month if I could say "I want to get the latest Dr Who etc, and when it's released in the UK or whatever it's automatically downloaded to my Tivo and I get a message saying it's been released and ready to watch".

Hybrid could even do a crowd sourcing model saying "if you want Game of Thrones we'll need to get 10k subs' who want it for $30 or so".. And if everyone signs up then Hybrid can source the show..

Dreams a free.......

But overall I'm (and my wife) is very impressed with it!

Now to decide if Home Networking is worth it.