Problems transferring programmes from TiVo to PC

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jonathan18

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#116520 1-May-2013 15:13

Hi there

I have two TiVos and the home networking package, plus I have TiVo desktop installed on a PC.

While I have no problems (now) transferring programmes from one TiVo to the other, I have had no luck transferring TiVo programmes to the PC.

The software "sees" both TiVos, and downloads the programme details. However, once the transfer is set up, it comes up with the error message "The system cannot find the file specified".

I have tried numerous fixes including:

* disabling the firewall
* trying the Beacon discovery protocol
* uninstalling (including using the TiVo uninstall software package) and reinstalling
* installing the Feb '13 patch.

Today I also tried to use kmttg; similarly, the programme can 'see' the TiVos and all the recorded programmes, and it claims to have successfully downloaded programmes. However, these are tiny in size and incomplete (eg a 1.03GB programme once is transferred is 13kb). (I've copied at the bottom of this the basic log from downloading this programme.)

I note that this PC is running Windows 8, with TiVo claiming its desktop software isn't compatible with this verison. However elsewhere I have read that it does work ok, so I don't believe this to be the cause of the problem.

Anyway - the question is: can anyone offer any suggestions as to what may be causing this problem and what I can do to fix it?

Also, are there other TiVo/networking package users that successfully transfer material onto a Windows 8 machine?

Many thanks for any assistance.
Jonathan

--------------------
Log from kmttg download below:

Good Hair
Recorded Tue 04/30/2013 08:30 PM on 5=Maori TV, Duration=57 mins
In this expose of comic proportions, actor Chris Rock delves into the $9 billion black hair industry. Speaking with hair experts, scientists and celebrities, Rock discovers how having good hair is a way of life. (PREMIERE)
>> DOWNLOADING C:\Users\x\Downloads\TiVo downloads\Good Hair (04_30_2013).TiVo ...
C:\Apps\curl\curl.exe --retry 3 --anyauth --globoff --user tivo:MAK --insecure --cookie sid=abc --url http://192.168.1.25:80/download/Good%20Hair.TiVo?Container=%2FNowPlaying&id=81552 --output "C:\Users\x\Downloads\TiVo downloads\Good Hair (04_30_2013).TiVo"
C:\Users\xDownloads\TiVo downloads\Good Hair (04_30_2013).TiVo: size=0.01 MB elapsed=0:01:04 (0.00 Mbps)
---DONE--- job=download output=C:\Users\x\Downloads\TiVo downloads\Good Hair (04_30_2013).TiVo
Resetting Home Theatre TiVo: http://192.168.1.25/TiVoConnect?Command=ResetServer

dukester

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#809579 1-May-2013 15:17

All I can confirm is the Tivo software does run on windows 8 and I can successfully transfer recordings to my computer and play them.

jonathan18

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#809641 1-May-2013 16:19

dukester: All I can confirm is the Tivo software does run on windows 8 and I can successfully transfer recordings to my computer and play them.

Thanks for confirming that.

Did you have any issues setting it up, or did it work pretty much straight off?

Did you need to install the Feb 13 patch to ensure transferring still worked? (It's a poorly designed patch as it doesn't seem to give any indication as to whether it's successfully installed itself!)

Cheers
Jonathan

mattwnz

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#809693 1-May-2013 17:15

Are you running 64 bit or 32 bit? Perhaps try it on an other PC if you can. Also restart the tivo, as that can fix problems.
I did have problems before the fix came and use kmttg, and disabled beacon and that fixed it. I never installed the patch. I'm running it on windows 7 64 bit.

dukester

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#809742 1-May-2013 18:13

I am running the 64bit version windows 8. I just installed the Tivo software and it worked.

dukester

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#809743 1-May-2013 18:14

dukester: I am running the 64bit version windows 8. I just installed the Tivo software and it worked.

Yes I did install the patch as well.

old3eyes

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#809753 1-May-2013 19:18

Do you have a Telecom supplied ADSL router in the mix do you??

Regards,

Old3eyes

jonathan18

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#810117 2-May-2013 13:04

mattwnz: Are you running 64 bit or 32 bit? Perhaps try it on an other PC if you can. Also restart the tivo, as that can fix problems.
I did have problems before the fix came and use kmttg, and disabled beacon and that fixed it. I never installed the patch. I'm running it on windows 7 64 bit.

Windows 8 laptop is 64 bit. I've tried installing it on a Windows 7 laptop (32 bit) and it appears to download fine, but doesn't play the files, nor did they play when I copied them across to the other laptop (another matter I have to resolve - shouldn't I be able to play them on a different laptop, given they both have the same MAK?). Given the Windows 7 laptop's really too slow to play the video (Core Duo with no dedicated video!), it's far preferable to be able to do it all on the Windows 8 laptop... but I'm going to try using kmttg on the Win 7 machine to strip the DRM from the TiVo files and see if they can at least be transferred to the Win 8 laptop to play.

Any advice on getting the video to play would also be appreciated!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

jonathan18

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#810121 2-May-2013 13:17

old3eyes: Do you have a Telecom supplied ADSL router in the mix do you??

No, it's one I bought myself - a Netgear DGND3700 v2.

As I can get the TiVo software working on a Windows 7 PC, I assume it's not the router...

Skolink

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#816434 12-May-2013 21:30

I've just discovered I have this problem with Windows 7 64bit. I can't believe what the solution is - set the date of your PC prior to 16 February 2013!!
Just to make it clear - setting my date to Jan 2013 enabled transfers without even restarting TiVo Desktop.

Ah here's the explanation - cookie expiry date.

mattwnz

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#816456 12-May-2013 22:30

But isn't that what the tivo patch that tivo NZ released the fix for that?

old3eyes

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#816499 13-May-2013 08:51

mattwnz: But isn't that what the tivo patch that tivo NZ released the fix for that?

That's what i thought. I have Win 7 64Bit and the only time I had any issue were when i used a Telecom supplied Technicolor router. When I put in the TP link one the problems vanished even before this patch came out..

Regards,

Old3eyes

Skolink

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#816518 13-May-2013 09:51

Yes the patch also fixed the problem.

jonathan18

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#816592 13-May-2013 11:11

Skolink: I've just discovered I have this problem with Windows 7 64bit. I can't believe what the solution is - set the date of your PC prior to 16 February 2013!!
Just to make it clear - setting my date to Jan 2013 enabled transfers without even restarting TiVo Desktop.

Ah here's the explanation - cookie expiry date.

Well, I was just about to try this out but thought I'd check downloading files first - and it worked this time, for some weird reason! If it does stop, I'll try the date thing.

The problem is now playback - I can get video to play back in WMP and other players, however no sound what so ever.

I've mucked about with downloading codecs etc and searched for help on this online, to no avail.

Is any one able to assist me with ideas as to how to go about finding out why the audio's not working, and how to fix it? (pc running Windows 8 64bit).

Many thanks!