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4 posts

Wannabe Geek


Topic # 129451 16-Sep-2013 17:50
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Check your to do list as my EPG shows all TV2+1 shows listed 1 hour BEFORE TV2 so recording the wrong programme 2 hours early 

Emailed support @ 2pm

Monday Monday...

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  Reply # 898360 19-Sep-2013 11:25
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Email address for support? I could only find an 0800 number on the web site. Option 1 for technical support has played me 20 minutes of reasonably acceptable music on hold, but no sign of an actual human and as I'm ringing from work, can't wait longer.



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Wannabe Geek


  Reply # 898417 19-Sep-2013 12:41
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No joy this morning so will give try again after 2pm (24hrs).


Subject: Re: [Enquiry ID #TWX-41691-344] EPG Error for Channel 7 - TV2+1

On Sep 18, 2013 1:53 PM, "TiVo Support" <support@mytivo.co.nz> wrote:

 

Hi 

Thanks for letting us know.

The team at TVNZ and the Operations Manager at Hybrid Television have already resolved this issue and your TiVo should download the correct data over the next 24 hours.

To speed up this process please try the following:

To manually complete a connection to the TiVo Service and download an update please go to TiVo Central > Messages & Settings > Settings > Network > Connect to the TiVo Service now.

Please give this a go and let us know if you have any further issues.

For any future enquiries related to this issue please reply to this message leaving the reference number in the subject.

Regards,

TiVo Support

 
 
 
 


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  Reply # 898695 19-Sep-2013 19:47
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Not fixed for me so far....



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Wannabe Geek


Reply # 898895 20-Sep-2013 10:16
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EPG fixed with this mornings update but looks like 'do to list' wont refresh till overnight in downtime.



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Wannabe Geek


  Reply # 902413 25-Sep-2013 13:07
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Enquiry ID #TWX-41691-344

Error returned with this mornings update.

After 11 minutes! on phone sent email: support@mytivo.co.nz

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  Reply # 903062 26-Sep-2013 13:10
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Yeah noticed that too. Have also just emailed them.

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