Email address for support? I could only find an 0800 number on the web site. Option 1 for technical support has played me 20 minutes of reasonably acceptable music on hold, but no sign of an actual human and as I'm ringing from work, can't wait longer.
No joy this morning so will give try again after 2pm (24hrs).
Subject: Re: [Enquiry ID #TWX-41691-344] EPG Error for Channel 7 - TV2+1
On Sep 18, 2013 1:53 PM, "TiVo Support" <support@mytivo.co.nz> wrote:
Hi
Thanks for letting us know.
The team at TVNZ and the Operations Manager at Hybrid Television have already resolved this issue and your TiVo should download the correct data over the next 24 hours.
To speed up this process please try the following:
To manually complete a connection to the TiVo Service and download an update please go to TiVo Central > Messages & Settings > Settings > Network > Connect to the TiVo Service now.
Please give this a go and let us know if you have any further issues.
For any future enquiries related to this issue please reply to this message leaving the reference number in the subject.
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