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142 posts

Master Geek
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Topic # 172083 11-May-2015 14:55
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Hi all,

Does anyone know the situation with regard to warranty? How long is it and how is servicing of faulty equipment done?


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14724 posts

Uber Geek
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  Reply # 1302008 11-May-2015 15:11
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I believe warranties are usually 1 year, but you do have the CGA.

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Uber Geek
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  Reply # 1302010 11-May-2015 15:14
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Yeah you'd be best to approach the company you purchased this from in the first instance, assuming it's not second hand.

There are options to rebuild the hard drive and software yourself if necessary, but no guarantees this will be successful, and certainly you would be stuck if you had an actual hardware fault elsewhere in the unit.


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Master Geek
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  Reply # 1302016 11-May-2015 15:17
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It came from Spark in its Telecom days as a carrot to get me to re-sign my phone/internet account for another year. Probably a couple of years ago now.

I just wondered if they had a 3 year warranty or something?


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Uber Geek
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  Reply # 1302030 11-May-2015 15:42
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Ask them.

When did you start using it?

Is something wrong with your one?
What's the problem?

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Uber Geek
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  Reply # 1302031 11-May-2015 15:43
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Standard 12 months from memory.  Had to have been longer than 3 years ago?   I would think even a CGA claim would be pushing it.

That said I have had my TiVo's replaced with refurb ones by Spark on 3 occasions over the last 18 months.   The last time I wasn't even a Spark customer.  Just rang the TiVo helpdesk (Spark), asked for advice on the problem, they went through the standard scripted trouble shooting stuff, then announced a replacement was on it's way.  Didn't ask anything about how old or anything.  I figured they are just rolling them over until they are all dead.   

Always be yourself, unless you can be Batman, then always be the Batman

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